Shontae Sutton
Lancaster,CA
Summary
Dedicated housekeeping professional with a strong background at Homeaglow, recognized for enhancing customer satisfaction through tailored cleaning services. Proficient in deep cleaning and chemical handling, I effectively reduced guest complaints by adopting a detail-oriented approach, while fostering teamwork to streamline operations and maintain high cleanliness standards.
Overview
2026
2026
years of professional experience
Work History
Housekeeper
Homeaglow
- Performed thorough cleaning and sanitization of residential spaces, ensuring a high standard of cleanliness.
- Organized and maintained cleaning supplies, optimizing workflow and efficiency during tasks.
- Adapted quickly to various client preferences and requirements, enhancing customer satisfaction through tailored services.
- Implemented efficient cleaning techniques, reducing time spent on routine tasks while maintaining quality standards.
- Collaborated with team members to streamline operations and improve overall service delivery for clients.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Driver Coordinator
Uber
12.2024 - Current
- Coordinated driver schedules to optimize efficiency and reduce wait times.
- Assisted in resolving driver inquiries and providing real-time support.
- Monitored performance metrics to ensure adherence to operational standards.
- Implemented process improvements for enhanced communication with drivers.
- Trained new coordinators on systems, workflows, and best practices.
- Developed training materials for driver onboarding processes and resources.
- Collaborated with cross-functional teams to enhance service delivery strategies.
- Streamlined driver onboarding process, shortening training time while maintaining quality standards.
- Developed strong relationships with clients, resulting in increased business referrals and repeat customers.
- Met transportation service targets and delivered loads on time.
- Promoted transportation productivity agenda by focusing on asset optimization and improving fuel economy, payload cost-efficiency, route optimization and wait times.
- Monitored industry trends to stay current on best practices related to fleet management, incorporating relevant ideas into internal processes.
- Implemented a proactive maintenance program to ensure timely vehicle upkeep and minimize downtime.
- Managed inventory of equipment and supplies required for efficient transportation operations while staying within budget constraints.
- Implemented regular performance evaluations for drivers, providing constructive feedback and promoting professional growth.
Environmental Services Housekeeper
Hollywood Casino
06.2016 - 02.2017
- Cleaned and sanitized gaming areas, restrooms, and public spaces to maintain high cleanliness standards.
- Operated industrial cleaning equipment, ensuring safe and efficient use for optimal results.
- Disposed of waste materials following environmental regulations and procedures to promote sustainability.
- Assisted in training new staff on proper cleaning techniques and safety protocols to enhance team efficiency.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Cleaned elevators, glass, and planters in public areas.
- Operated electronic backpack vacuums and floor sweepers.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
No Degree - Fashion Design
LA Trade Teck
Los Angeles, CAFashion Design
Dorsey High
Los Angeles, California 08.2018
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Dusting furniture
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Physically strong
- Customer-oriented
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Chemical handling
- Laundry management
- Window washing
- Carpet cleaning
- Floor scrubber machines
- Pet care assistance
- Cleaning and organizing
- Product knowledge
- Room preparation
- Glass and window washing
Accomplishments
I accomplished the Jobs I wanted also I'm enrolled in college for music production. I'm a dancer, choreographer. Teaching kids in the inner city how to dance. I've raised 8 children that are successful business men and women.
Timeline
Driver Coordinator
Uber
12.2024 - Current
Environmental Services Housekeeper
Hollywood Casino
06.2016 - 02.2017
Housekeeper
Homeaglow
No Degree - Fashion Design
LA Trade Teck
Fashion Design
Dorsey High
Similar Profiles
Amy ShawAmy Shaw
Subcontractor at HomeaglowSubcontractor at Homeaglow
Viviana VeraViviana Vera
Housekeeping Cleaner at HomeaglowHousekeeping Cleaner at Homeaglow
PATRICIA MAE CRAMEPATRICIA MAE CRAME
Sales Representative at HomeaglowSales Representative at Homeaglow
Timmesha Mimi PowellTimmesha Mimi Powell
Leasing Professional at Career Strategies, Inc.Leasing Professional at Career Strategies, Inc.
Najeeb ElhatoumNajeeb Elhatoum
Certified Nursing Assistant at Mirage Post Acute CenterCertified Nursing Assistant at Mirage Post Acute Center