Shontal LaJeunesse

• Coordinated client intake and assessment processes for community support programs.
• Facilitated access to healthcare, housing, and social services for clients.
• Conducted regular follow-ups to monitor client progress and service effectiveness.
• Maintained accurate case documentation using electronic case management systems.
• Monitored client progress through regular follow-up contacts.
• Maintained accurate case records and documentation according to agency guidelines.
• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Identified barriers to client success and developed strategies to overcome them.

● Help clients maintain housing stability by enforcing resident rules, intervention by de-escalation and resolution skills. ● Monitor security cameras and activities, complete regular rounds and initiate appropriate action as warranted. ● Report all incidents in a timely manner and document in accordance with established protocol. ● Able to monitor and respond to emergencies including fire, severe weather, first aid CPR or any other emergency. ● Perform searches of resident rooms, and resident belongings for contabounD ● Monitor and remind residents of medications. Pack and/or assist with residents' belongings during move-outs. ● Report, log, call and complete work orders for all maintenance issues. ● Emergency janitorial cleaning. ● Clean out resident room move-outs as time permits. ● Participate in staff meetings and in-service trainings. ● Assist with communication and involvement with staff, property management, outside agencies/organizations. ● Intermediate computer skills including, accurate data entry skills, word and excel spreadsheets. ● Schedule uncovered shifts from staff on-call staffing list.

• Verbal and written communication
• Listening
• Organizing and Planning
• Logged checks into excel spread sheet
• Telephone

• Facilitated game flow by verifying numbers and ensuring participant engagement.
• Monitored game atmosphere, maintaining energy and excitement throughout sessions.
• Monitored bingo cards for winners and verified winning patterns.
• Collected cash payment from players prior to each game.
• Distributed prizes to winners after verifying their winning pattern on their card.
• Greeted players and ensured a pleasant atmosphere.
• Cleaned up area after each game including disposing of trash, collecting cards and resetting tables and chairs.