Shontala Holland-Harrell
Norfolk,VA
Summary
Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues simultaneously.
Overview
24
24
years of professional experience
Work History
Daycare Owner/Operator
Imaginarium Infant And Child Care
04.2017 - Current
- Organized fun-filled events and activities for children that promoted learning in engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of daycare business, including budgeting and expense tracking.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Maintained accurate accounting of tuition and operating reports.
- Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring harmonious learning environment for all.
- Monitored student performance closely via assessments and evaluations aimed at identifying areas needing improvement or further attention.
Online/Web Conference Coordinator
BT Conferencing
10.2006 - 03.2017
- Oversaw on-site staff during conferences, maintaining a high level of professionalism and responsiveness to attendee needs.
- Evaluated post-conference data to identify areas of improvement and implement changes in subsequent events.
- Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
- Coordinated seamless audio-visual setups, ensuring uninterrupted presentations and smooth transitions between speakers.
- Assisted speakers in preparing presentations materials while ensuring adherence to time constraints.
- Managed event logistics and operations.
- Consulted with customers to determine objectives and requirements for events.
- Developed post-event reports to determine effectiveness of each event.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed and distributed event surveys to gather feedback and assess event success.
Residential Counselor
Alternative Behavioral Services
09.2003 - 10.2006
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Enforced policies and safety standards through building and room rounds.
- Responded to student inquiries and concerns, offering support and guidance.
EMT-Basic
Sentara Medical Transport
02.2000 - 09.2003
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide best care possible for patients experiencing traumatic events
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Education
EMT Certification - EMT-B
Tidewater Community College
Virginia Beach, VA2002
High School Diploma -
Nansemond River High School
Suffolk, VA06.1996
Certification - Medical Administration
PD Pruden Vocational Technical Center
Suffolk, VA06.1996
Skills
- Parent Communication
- Curriculum Planning
- Child development expertise
- Nutrition planning
- Special Needs Care
- Financial Oversight
- Activity Coordination
- Curriculum Development
- Documentation and Recordkeeping
- Interpersonal Communication
- Team Collaboration
- Program Development
- Staff Supervision
- Progress Monitoring
- Critical Thinking
- Classroom Management
Timeline
Daycare Owner/Operator
Imaginarium Infant And Child Care
04.2017 - Current
Online/Web Conference Coordinator
BT Conferencing
10.2006 - 03.2017
Residential Counselor
Alternative Behavioral Services
09.2003 - 10.2006
EMT-Basic
Sentara Medical Transport
02.2000 - 09.2003
EMT Certification - EMT-B
Tidewater Community College
High School Diploma -
Nansemond River High School
Certification - Medical Administration
PD Pruden Vocational Technical Center
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