Shontale Freeman
Louisville,KY
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Kit Cleaning
UPS
Louisville, KY
08.2022 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Spot-cleaned stains and repaired scuffs or dings.
Certified Nursing Assistant (tech)
Tallassee Community Hospital
Tallassee, AL
03.2020 - 04.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Warehouse Associate
Gulf Packaging
Tallassee, AL
02.2021 - 12.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Customer Service Representative
Teleperformance
Tallassee, AL
03.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Certified Nursing Assistant
Tallassee Health And Rehabilitation
Tallassee, AL
11.2017 - 03.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Cashier
Dollar General
Tallassee, AL
05.2017 - 06.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 50 customer's per day.
Home Health Care Provider
Patients Lawyer
Tallassee, AL
01.2016 - 10.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Followed nutritional plans to prepare optimal meals.
- Administered medication as directed by physician.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Education
High School Diploma -
Tallassee High School
Tallassee, AL05.2017
Skills
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Account Management
- Linen Replacements
- Fluid Measurement
- Caregiver Relations
- Stockroom Maintenance
- Order Picking and Processing
- Product Signage and Labeling
- Maintaining Building Security
- Damage Prevention
- Conscientious and Detail-Oriented
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Kit Cleaning
UPS
08.2022 - Current
Warehouse Associate
Gulf Packaging
02.2021 - 12.2021
Certified Nursing Assistant (tech)
Tallassee Community Hospital
03.2020 - 04.2022
Customer Service Representative
Teleperformance
03.2020 - 01.2021
Certified Nursing Assistant
Tallassee Health And Rehabilitation
11.2017 - 03.2020
Cashier
Dollar General
05.2017 - 06.2018
Home Health Care Provider
Patients Lawyer
01.2016 - 10.2017
High School Diploma -
Tallassee High School