Shontarian Byrd
Atlanta ,GA
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-builing.
Overview
11
11
years of professional experience
Work History
Administrative Specialist
Internal Revenue Service, IRS
02.2021 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Customer Service Representative
State Farm
02.2017 - 01.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Appointment Scheduler
Tucker George MD
01.2013 - 01.2017
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Contributed to revenue growth by consistently meeting or exceeding personal appointment booking targets each month.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Skills
- Document Management
- Event Coordination
- Videoconference Preparation
- Travel Coordination
- Recruiting
- Order Processing
Timeline
Administrative Specialist
Internal Revenue Service, IRS
02.2021 - Current
Customer Service Representative
State Farm
02.2017 - 01.2021
Appointment Scheduler
Tucker George MD
01.2013 - 01.2017
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