Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shontasia Wright

Columbia,SC

Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Doctors Care Urgent Care
Columbia, SC
02.2023 - Current
  • Greet patients upon arrival and direct them to the appropriate area.
  • Assist with the completion of medical forms and records.
  • Verify insurance information, collected payments, and scheduled appointments.
  • Ensure all necessary paperwork are completed prior to patient visits.
  • Input patient demographic data into electronic health record system.
  • Scan documents into electronic health record system as needed.
  • Perform administrative duties such as filing, faxing, photocopying.
  • Adhere to HIPAA regulations when handling confidential patient information.
  • Maintain accurate records of services provided during each visit or procedure.
  • Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Inside Sales Representative

Spectrum
Columbia, SC
04.2021 - 02.2023
  • Provided customers with product information, pricing and availability.
  • Researched customer needs and preferences to identify opportunities for new business.
  • Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
  • Assisted in resolving customer complaints in a prompt manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Delivered superior customer support to improve account retention rate.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Retention Specialist

Spectrum
Columbia, SC
08.2016 - 04.2022
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Explained new products and services to customers.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
  • Received information regarding identified problems and devised responses to satisfy concerns.
  • Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.

Education

High School Diploma -

A. C. Flora High School
Columbia, SC
05-2012

Skills

  • Customer Service
  • Payment Collection
  • Office Administration
  • Insurance Verification
  • Scheduling appointments
  • Data Entry
  • Data Collection
  • Inbound and Outbound Calling
  • Product Knowledge
  • Scheduling

Certification

  • CPR Certified

Timeline

Patient Service Representative

Doctors Care Urgent Care
02.2023 - Current

Inside Sales Representative

Spectrum
04.2021 - 02.2023

Retention Specialist

Spectrum
08.2016 - 04.2022

High School Diploma -

A. C. Flora High School

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Shontasia Wright