Shontavia Henry
Miami,FL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Sales Associate
Department Of Veterans Affairs
11.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized properly stocked.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Healthcare Screener
Worldwide care solutions
09.2021 - 01.2022
- Confirming and inputting guest information into system for check in process.
- Guide guest to security check point.
- Complied with all federal, state and local regulations as well as company rules.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Screened over 60 passengers per day by verifying ID's and boarding passes
Customer Service Associate
Publix
03.2016 - 12.2020
- Handle cash and debit transactions
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assist customers with large and small western union transactions
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Warehouse Associate
L&L Wings Warehouse, Inc LLC
12.2013 - 05.2015
- Organized warehouse space.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds or more if needed.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
High School Diploma -
Miami Central Senior High
Miami, FL06.2013
Skills
- Order Picking
- Pricing
- Retail Sales
- Shipping & Receiving
- Warehouse Experience
- Customer Service
- Cashiering (4 years)
- Guest services (4 years)
- Early childhood education (2 years)
- Microsoft Excel
- Verbal and Written Communication
Timeline
Sales Associate
Department Of Veterans Affairs
11.2022 - 07.2023
Healthcare Screener
Worldwide care solutions
09.2021 - 01.2022
Customer Service Associate
Publix
03.2016 - 12.2020
Warehouse Associate
L&L Wings Warehouse, Inc LLC
12.2013 - 05.2015
High School Diploma -
Miami Central Senior High
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