Shontay Hargrove
Houston,TX
Summary
With over two decades of experience in customer service and nine years in transportation, dedicated to continuous professional growth, meticulous attention to detail, and delivering exceptional service. Possessing unrestricted authorization to work in the US for any employer, committed to exceeding expectations and achieving success in every role undertaken.
Overview
26
26
years of professional experience
Work History
Dedicated Truck Driver
J.B. Hunt
Houston, TX
02.2023 - 04.2025
- Ensured prompt delivery of goods to multiple destinations.
- Ensured compliance with safety regulations while operating assigned truck.
- Managed paperwork such as bills of lading, delivery receipts, and logbooks accurately and efficiently
- Performed routine inspections of the vehicle before and after each trip to ensure proper functioning and identify any maintenance needs
Hazmat Tanker Driver
Service Transport Company
Houston, TX
11.2022 - 02.2023
- Transported hazardous product to an from plants
- Operated hazmat tanker truck in compliance with all safety regulations and procedures
- Transported hazardous materials, such as chemicals or fuel, to designated locations
- Adhered to DOT regulations regarding the transportation of hazardous materials
- Communicated effectively with dispatchers, customers, and other drivers via radio or phone
OTR Truck Driver
Schneider
01.2022 - 10.2022
- Over the road delivery threw many states delivering food and fords parts
- Delivered goods and materials to various locations across the country, ensuring on-time and safe transportation
- Adhered to all traffic laws, regulations, and company policies while operating commercial vehicles
- Communicated effectively with dispatchers to receive instructions, update delivery status, and report any issues or delays
- Demonstrated strong customer service skills by providing friendly interactions with clients during pickups/deliveries
Bus Driver
Metropolitan Transportation Authority
Houston, TX
12.2014 - 05.2021
- Transported passengers to designated stops within the routes around harris County in a timely an safe manner while keeping scheduled times
- Transported passengers to their destinations on scheduled routes, ensuring timely arrival
- Operated a bus safely and efficiently, adhering to all traffic laws and regulations
- Assisted passengers with boarding and exiting the bus, ensuring their safety at all times
Correctional Officer II
TDCJ Huntsville Unit
10.2012 - 12.2015
- Monitored an assured the safety of inmates
- Supervised inmate movement during daily routines such as meals, recreation time, and visitation hours
- Conducted regular inspections of cells, common areas, and inmate activities to prevent contraband possession and maintain a secure environment
- Documented all incidents, observations, and interactions in detailed reports for administrative purposes
- Enforced rules and regulations consistently while treating all inmates with fairness and respect
Customer Service Representative
Verizon wireless
Houston, TX
06.1999 - 08.2012
- Inbound call center answered all concerns regarding billing, technical support, and sales
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Education
Associate in Science - Education
HCC
12.2010
College Degree - Criminal Justice
UHD
Skills
- Tractor-Trailer (4 years)
- Communication skills (10 years)
- Customer service (10 years)
Timeline
Dedicated Truck Driver
J.B. Hunt
02.2023 - 04.2025
Hazmat Tanker Driver
Service Transport Company
11.2022 - 02.2023
OTR Truck Driver
Schneider
01.2022 - 10.2022
Bus Driver
Metropolitan Transportation Authority
12.2014 - 05.2021
Correctional Officer II
TDCJ Huntsville Unit
10.2012 - 12.2015
Customer Service Representative
Verizon wireless
06.1999 - 08.2012
Associate in Science - Education
HCC
College Degree - Criminal Justice
UHD