Shontay Marshall
Columbia,SC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detail-oriented Assistant Manager offers more than 10+years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Sortation Associate
Amazon
Columbia , SC
11.2024 - Current
- Performed regular maintenance tasks on sorting equipment as instructed.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Monitored package flow throughout the facility and made adjustments as necessary.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
- Organized packages into designated containers for delivery.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Met daily productivity goals set by management team.
- Operated conveyor belt systems to move items from one station to the next.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
Chef
Chick-fil-A
Columbia , SC
07.2024 - Current
- Created weekly schedules for employees based on projected business volume.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Documented employee performance reviews in order to assess progress towards goals set out in training plans.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Resolved customer complaints regarding food quality or service issues.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Stored foods correctly using correct storage containers and labelling systems.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Planned menus, ordered supplies and managed kitchen staff.
- Trained new chefs on proper cooking techniques and menu items.
- Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
- Exercised portion control for items served, eliminating waste.
Assistant Manager
Footlocker
Columbia , SC
12.2020 - Current
- My role as a assistant manager is to oversee daily store operations and employees. Conference call, paperwork, all cash handling, inventory control, maintain daily sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated daily tasks to team members to optimize group productivity.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed inventory audits to identify losses and project demand.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Resolved customer inquiries and complaints requiring management-level escalation.
Fulfillment Lead
Lowe’s
Columbia, SC
04.2023 - 09.2024
- Implemented software tools that automate manual tasks related to order fulfillment activities.
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
- Oversaw day-to-day operations within the warehouse including safety protocols and equipment maintenance.
- Investigated any discrepancies between actual shipments versus what was ordered by the customer.
- Analyzed data from reports to identify areas of improvement in order processing efficiency.
- Created detailed reports summarizing operational performance against established goals.
- Managed relationships with customers and carriers to ensure smooth delivery operations.
- Maintained records of inventory levels, stock movements, and customer orders.
- Coordinated with warehouse staff to ensure timely shipment of products.
- Developed strategies for efficient order fulfillment processes and procedures.
- Reorganized teams and workflows to meet changing conditions and company targets.
- Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
Sales Associate
Victoria Secret
Columbia , SC
10.2020 - 01.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Collected payments and provided accurate change.
Department Manager
Walmart
Columbia , SC
01.2016 - 09.2020
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Utilized excellent math skills to maintain accurate inventory levels.
- Worked closely with sales associates to complete tasks.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Followed safety protocols and company processes and procedures.
- Handled shift overstock, restocking and inventory control.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Victoria Secret
Columbia , SC
10.2019 - 01.2020
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
Assistant Manager
Anna's Linens
Columbia , SC
09.2012 - 05.2015
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Education
High School Diploma -
W J Keenan High School
Columbia, Sc05.2005
Skills
- Product and Service Knowledge
- Sales Monitoring
- Team Leadership
- Hiring and Training
- Goal Setting
- Onboarding and Orientation
- Revenue Forecasting
- Staff Training
- Teamwork and Collaboration
- Employee Coaching and Motivation
- Employee Development
- Recruitment and Hiring
- Training and Development
- Team Building
- Performance Tracking and Evaluation
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Orientating and Training
- Retail Operations Management
Timeline
Sortation Associate
Amazon
11.2024 - Current
Chef
Chick-fil-A
07.2024 - Current
Fulfillment Lead
Lowe’s
04.2023 - 09.2024
Assistant Manager
Footlocker
12.2020 - Current
Sales Associate
Victoria Secret
10.2020 - 01.2021
Sales Associate
Victoria Secret
10.2019 - 01.2020
Department Manager
Walmart
01.2016 - 09.2020
Assistant Manager
Anna's Linens
09.2012 - 05.2015
High School Diploma -
W J Keenan High School