Summary
Overview
Work History
Education
Skills
Timeline
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Shontay Salenciaga

Des Moines,IA

Summary

Driven Quality Control Team Leader with a proven track record at Katecho, Inc, enhancing product quality and team efficiency. Excelled in first-article inspection and team training, significantly improving quality control checks and process audits. Known for outstanding documentation control and fostering empathetic client relationships, consistently exceeding service standards.

Overview

19
19
years of professional experience

Work History

Quality Control Team Leader

Katecho, Inc
02.2024 - Current
  • Reassessed quality control measures at systemic level to proactively identify non-conformances.
  • Adapted procedures to mitigate issues and improve deficiencies.
  • Documented nonconforming material and reported to appropriate team leaders for review and assessment.
  • Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes.

Administrative Assistant

Creative Vision
01.2011 - 06.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Performed research to collect and record industry data.
  • Assisted coworkers and staff members with special tasks on daily basis.

Receptionist

Rainsoft of Des Moines
09.2008 - 12.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Scheduled office meetings and client appointments for staff teams.

Customer Service Representative

Electronic Data Systems, EDS
02.2005 - 09.2008
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Arts - Business Administration

Iowa Central Community College
Fort Dodge, IA
05.2026

Skills

  • First-Article Inspection
  • Quality Control Checks
  • Team Training
  • Product Inspection
  • Failure Analysis
  • Quality Process Audits
  • Strong attention to detail
  • Customer Service
  • Adaptability
  • Problem solving

Timeline

Quality Control Team Leader

Katecho, Inc
02.2024 - Current

Administrative Assistant

Creative Vision
01.2011 - 06.2014

Receptionist

Rainsoft of Des Moines
09.2008 - 12.2010

Customer Service Representative

Electronic Data Systems, EDS
02.2005 - 09.2008

Associate of Arts - Business Administration

Iowa Central Community College
Shontay Salenciaga