Shontay Tuggle
Certified Medical Assistant
Arlington,TX
Summary
Motivated Medical Assistant dedicated to delivering quality healthcare to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Diligent in completing continued education credits yearly.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
JPS Health Network
Fort Worth, TX
06.2022 - Current
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Ordered and prepared reagents and supplies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Sales Representative
PSR
Arlington , TX
06.2021 - 12.2022
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Set up calendar with customer birthdays and other special events for personal touch.
- Trained and mentored new sales representatives.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Documented customer interactions using SalesForce to capture data in processing system.
- Revitalized product revenues to over $Amount in one year.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Retail Sales Associate
American Beauty Supply
Arlington, TX
01.2022 - 04.2022
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Folded and arranged merchandise in attractive displays to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
Caregiver
Prileo Home Health
Waco, TX
01.2020 - 05.2021
- Assisted patients with self-administered medications.
- Maintained frequent supervision of residents unable to call for assistance.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Associate Of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL02.2017
Skills
- Injection Administration
- Electronic Health Records
- Updating Medical Records
- Clinical Applications
- Diagnostic Testing
- Proper Waste Disposal
- Social Perceptiveness
- Patient Relations
- Transportation Assistance
- Pulse Oximetry
- HIPAA Compliance
- Answering Questions
- Inventory and Supply Management
- Medical Terminology
- Exam Room Preparation
- Treatment Room Preparation
- Operating EKG Equipment
- Blood and Tissue Collection
- Routine Laboratory Testing
- Electronic Charting
- Administering Immunizations
- Lab Specimens and Collections
- Reading Comprehension
- EPIC EMR
- Family Medicine
- Patient Examination
- Supporting Daily Living Needs
- HCPCS Training
- Medication Side Effect Knowledge
- Centrifuge Operation
- Dressing Removal
- Patient Chart Tracking
- Nursing Assistance
- Patient Health Information Access
- Vitals Collection and Documentation
- Performing EKGs
- Medical Equipment Functionality
- Standards Compliance
- Patient Data Management Systems
- Telephonic Triage
- Mobile Device Operation
- Computerized Maintenance Management Systems
- Patient Flow Coordination
- Cleaning and Organizing
Certification
- CMA - Certified Medical Assistant
- CMAA - Certified Medical Administrative Assistant
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Medical Assistant
JPS Health Network
06.2022 - Current
Retail Sales Associate
American Beauty Supply
01.2022 - 04.2022
Sales Representative
PSR
06.2021 - 12.2022
Caregiver
Prileo Home Health
01.2020 - 05.2021
Associate Of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
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