Summary
Overview
Work History
Education
Skills
Timeline
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Shontaye Johnson

Oakdale,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

DSW Worker

Slic
10.2022 - Current
  • Completed home management tasks by preparing meals, grocery shopping and cleaning.
  • Transported and accompanied clients to therapy and doctor appointments.
  • Maintained records of client condition, progress and care using Software.
  • Conversed, entertained and read aloud to clients to promote mental health and alertness.

Customer Service/ Team Lead

Tractor Supply
03.2018 - 01.2021
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Took cash and credit card payments via phone, in person, and through email.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Handled day-to-day customer contact via phones, faxes, and emails.

Education

Glenmora High School
Glenmora, LA
05.2016

Skills

  • Habilitative Programs
  • Mandatory Reporting
  • Recovery Process
  • Heavy Lifting
  • Problem Solving
  • Decision Making
  • Confidentiality Maintenance
  • Conflict Resolution
  • Effective Communication
  • Active Listening
  • Customer Service
  • Crisis Management
  • Strategic Planning

Timeline

DSW Worker

Slic
10.2022 - Current

Customer Service/ Team Lead

Tractor Supply
03.2018 - 01.2021

Glenmora High School

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Shontaye Johnson