Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shontaye Parker

Wharton,NJ

Summary

Professional dependable individual with extensive experience in healthcare/customer service seeks to secure a rewarding position in the same. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Proven ability to build relationships, exceed service goals, and handle diverse customer needs with professionalism and empathy.

Overview

12
12
years of professional experience

Work History

Reservation Agent

Nj Transit
Newark, NJ
07.2024 - Current
  • Answer incoming calls, emails, or chats related to reservations.
  • Provide detailed information about services, schedules, pricing, and availability.
  • Enter, update, and maintain accurate customer reservation data in booking systems.
  • Provided support to other departments when needed.
  • Resolve issues such as missed reservations, scheduling conflicts, or system errors.
  • Communicate changes in policies, promotions, or scheduling to customers.

Aseptic sanitizer

Minaris Regenerative Medicine, LLC
Allendale, NJ
07.2021 - 08.2023
  • Aseptic Sanitizer technician a professional individual with a strong work ethic.
  • Highly dependable and able to stick to assigned work schedule.
  • Responsible for the Aseptic cleaning and sanitization of Cleanrooms (CER's) adjacent GMP corridors and Labs all while strictly following pertinent SOP's and under CGMP regulations.

Insurance Verification Specialist

Conduent
Secaucus, NJ
05.2019 - 02.2021
  • Provide current information to assist company participants with benefits enrollment
  • Resolve any issues concerning the enrollment process
  • Answer inbound calls and accurately document participant enrollment records

Patient Care Coordinator

ASEMBIA
Florham Park, NJ
02.2017 - 03.2019
  • Received and effectively route program 'referrals (prescriptions)'
  • Develop contacts within each member pharmacy in order to maintain the most current status on referrals
  • Maintained tracking documents and crosscheck to ensure platform/tracking document accuracy
  • Provided weekly/monthly updates to manufacturer regarding referral status
  • Interface with programmers as needed to address any system difficulties
  • Communicate with internal contacts, manufacturers, insurance companies, pharmacies and patients to achieve program goals
  • Accurately enter required information in to computer database
  • Established effective rapport with other employees, clients, physicians, and pharmacies
  • Heavy phone work

Administrative Assistant

Microsoft
Union, NJ
03.2015 - 12.2016
  • Provided telephony support by answering incoming calls and properly transferred the calls to appropriate parties
  • Prepared and analyzed medical and financial reports via Microsoft excel for management review
  • Accurately managed computer applications to provide pertinent information for various clients

Experienced Pharmacy Technician Service Representative

CVS Caremark Corporate
Fairfield, NJ
04.2013 - 01.2015
  • Certified pharmaceutical technician specializing in distribution and filling of prescriptions for chronically ill patients.
  • Responded to telephone inquiries, of medications or status of order.
  • Listened attentively to caller needs to ensure a positive patient experience
  • Scheduled delivery of medications to patient's home, physician's office, nursing homes, or other pharmacies, in a timely manner.
  • Processed medical insurance claims and payments
  • Established and maintain patient profiles, including lists of medications, chemicals, and supplies, and enter inventory data into computer
  • Provided patients with basic knowledge of medications and instructions

Education

Union County College
Cranford, NJ
06-2008

Skills

  • Strong communication and interpersonal skills
  • Attention to detail and organizational skills
  • Problem-solving and multitasking abilities
  • Accounts payable
  • Accounts receivable
  • Care plans
  • Communication skills
  • Time management
  • CPT coding
  • Telephony
  • Financial report writing
  • Microsoft Office
  • IV infusion
  • EMR systems
  • Microsoft Excel
  • Customer service
  • Computer skills
  • ICD-10

Timeline

Reservation Agent

Nj Transit
07.2024 - Current

Aseptic sanitizer

Minaris Regenerative Medicine, LLC
07.2021 - 08.2023

Insurance Verification Specialist

Conduent
05.2019 - 02.2021

Patient Care Coordinator

ASEMBIA
02.2017 - 03.2019

Administrative Assistant

Microsoft
03.2015 - 12.2016

Experienced Pharmacy Technician Service Representative

CVS Caremark Corporate
04.2013 - 01.2015

Union County College

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