Shontazz Phelps
Lynchburg,VA
Summary
Hardworking team member skilled in safely manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills quick learner.
Overview
12
12
years of professional experience
Work History
Tire Technician
Links Tire & Auto Repair
12.2022 - Current
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
Loader/Unloader
Schewels Furniture
07.2022 - 12.2022
- Use dolly to load and unload trucks
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to maintain efficient workflow.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Assisted in training new employees to increase team productivity and meet daily targets.
Assistant Housekeeping Manager
Hilton Garden Inn Hotel
01.2021 - 07.2022
- Check rooms after attendants clean them
- Be the first to arrive make board to tell then which rooms they have
- Also fill in when they are late or can’t come to work
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
Fry Cook/Dishwasher
Outback Steakhouse
02.2019 - 11.2021
- Prep food to be ready to be fried Fry all food to correct temperature an time Wash dishes an put them In the correct spot
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Laborer
All Phase Roofing and Construction
09.2020 - 01.2021
- Lift tools and materials needed onto roof Take down and install gutters Repair leaks or damages
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Utilized construction tools and machinery to effectively complete job site projects.
- Observed site safety rules to maximize protections for team members and equipment.
- Loaded and unloaded materials onto trucks and trailers.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Managed safe and efficient use of tools and equipment on construction sites.
- Worked on sites, installing roofs and other exterior components.
- Helped with door and window installations.
- Used variety of hand and power tools to complete tasks.
Machine Operator
Virginia Gift Brands
07.2017 - 02.2019
- Operate machine to make sure labels are properly placed Check candles before labeling to make sure its clean Package items an make sure they are placed in shipping area
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Adjusted machines to increase productivity for runs.
Assistant Manager/Cashier/Drivethru/Cook
Dunkin' Donuts
09.2016 - 08.2017
- Open store set up Run front Counter/Drive thru Make drinks Make sure donuts are stocked Unload truck
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Trained new employees on proper protocols and customer service standards.
Packer/Shipper/Inspector
J. Crew Group, Inc
06.2014 - 12.2016
- Inspect returned clothes to see if they can be resold Pack various items Load trailer with packages to be shipped Pick items to be packed
Education
High school diploma - undefined
E.C. Glass High School
Skills
- Roofing (Gutters, Shingles & Siding Repair)
- Assembly (2 year)
- Packaging (4 year)
- Machining
- Warehouse Experience (4 years)
- Landscape Maintenance
- Mowing
- Order Picking
- Mechanical Knowledge
- Materials Handling
- Lawn Care
- Car stereo installation
- Simple vehicle maintenance
- Hand and Power Tool Operation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Used various power tools
- Can accomplish any tasks if trained properly
- Can lift up to 100 lbs
Timeline
Tire Technician
Links Tire & Auto Repair
12.2022 - Current
Loader/Unloader
Schewels Furniture
07.2022 - 12.2022
Assistant Housekeeping Manager
Hilton Garden Inn Hotel
01.2021 - 07.2022
Laborer
All Phase Roofing and Construction
09.2020 - 01.2021
Fry Cook/Dishwasher
Outback Steakhouse
02.2019 - 11.2021
Machine Operator
Virginia Gift Brands
07.2017 - 02.2019
Assistant Manager/Cashier/Drivethru/Cook
Dunkin' Donuts
09.2016 - 08.2017
Packer/Shipper/Inspector
J. Crew Group, Inc
06.2014 - 12.2016
High school diploma - undefined
E.C. Glass High School