Shonte Carter
Saint Louis,MO
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
11
11
years of professional experience
Work History
Training Support Professional
Citibank
O'Fallon, MO
02.2024 - Current
- Participated in workshops and presentations related to projects to gain knowledge.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Fraud Operations Specialist
Citibank
O'Fallon, MO
10.2022 - Current
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company's security measures.
- Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
Assistant Store Manager
Rue21
Bridgeton, MO
08.2021 - 10.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Receiving Supervisor
Burlington Coat Factory Department Store
Saint Peters, MO
10.2013 - 08.2021
- Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
Education
High School Diploma -
Hazelwood Central High School
Florissant, MO05.2009
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
- Creative and Resourceful
- Telephone Etiquette
- Professionalism and Etiquette
Timeline
Training Support Professional
Citibank
02.2024 - Current
Fraud Operations Specialist
Citibank
10.2022 - Current
Assistant Store Manager
Rue21
08.2021 - 10.2022
Receiving Supervisor
Burlington Coat Factory Department Store
10.2013 - 08.2021
High School Diploma -
Hazelwood Central High School