Shonte Dixon

Store Operations Manager

CVS Pharmacy

09.2004 - 07.2025

Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
Increased sales by [Number]% with special displays and promotions.
Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
Collaborated with other managers to develop cross-functional solutions for increased store performance.
Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
Led process improvements initiatives that resulted in streamlined operations workflow across departments.
Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
Increased sales with effective staff training and development programs, ensuring excellent customer service.
Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assisted with hiring, training and mentoring new staff members.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervised guests at front counter, answering questions regarding products.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.
Implemented business strategies, increasing revenue, and effectively targeting new market
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Reduced operational risks while organizing data to forecast performance trends.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Summary

Overview

Work History

Store Operations Manager

Education

Associate of Science - Biology

High School Diploma -

Skills

Timeline

Store Operations Manager

Associate of Science - Biology

High School Diploma -

Similar Profiles

Anastasios DonesAnastasios Dones

Saravanan RSaravanan R

Faiza AliFaiza Ali

Carmen D Cintrón MarreroCarmen D Cintrón Marrero

Andrea BraunAndrea Braun