Summary
Overview
Work History
Education
Skills
Timeline
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Shonteisha Moore

Eden,NC

Summary

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

Bayada Home Health
11.2022 - Current
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted with daily living activities, running errands, and household chores.
  • Recorded status and duties completed in logbooks for management.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Customer Service Associate

Helpware INC
12.2021 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Residential Support Staff Lead

Piedmont Community Services
08.2021 - 12.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Lead Customer Service Representative

Faneuil Inc
06.2017 - 08.2021
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Responded to customer calls and emails to answer questions about products and services.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Planned schedules and workflows based on expected customer demands.

Day Program Assistant

Disability Center Of Virginia
02.2017 - 05.2017
  • Produced reports and distributed to program management.
  • Prepared, reviewed and performed input human resources documents and data.
  • Maintained compliance on record-keeping requirements.
  • Enhanced program operations with quality administrative support and communication with stakeholders.

Education

Associate of Science - Medical Assisting

American National University - Salem
Salem, VA
05.2009

Skills

  • Progress Documentation
  • Chronic Disease Management
  • Appointment Scheduling
  • Behavioral Management
  • Transportation
  • Direct Patient Care
  • ADL Support
  • State Regulations Knowledge
  • Health and Safety Requirements
  • Goal Setting
  • Medical Office Administration
  • Care Plan Management
  • Medication Administration

Timeline

Direct Support Professional

Bayada Home Health
11.2022 - Current

Customer Service Associate

Helpware INC
12.2021 - 11.2022

Residential Support Staff Lead

Piedmont Community Services
08.2021 - 12.2021

Lead Customer Service Representative

Faneuil Inc
06.2017 - 08.2021

Day Program Assistant

Disability Center Of Virginia
02.2017 - 05.2017

Associate of Science - Medical Assisting

American National University - Salem

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Shonteisha Moore