Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Shontel Holman

Summary

Career Summary; A dependable, flexible, hard working individual with strong leadership skills. Excellent interpersonal with over 25 years of experience customer service.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Tax Preparer

Jackson Hewitt
12.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.

Paralegal Consultant

Law Office of Steven E Barleben
09.2019 - Current
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates.
  • Maintained strict confidentiality of sensitive client information.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Increased client satisfaction by addressing concerns quickly and professionally through clear communication channels.
  • Enhanced communication between attorneys and clients by acting as a liaison, providing regular updates.

Administrator

RiceTax Services
12.2002 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Clerk V

John H Stroger Hospital
08.2002 - 07.2020
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Educate new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Work in different specialty clinics, including Emergency Department, Ophthalmology and the Dental Clinic.

Education

Paralegal

Harry Truman
Chicago, IL
05-2015

Life Insurance

Kaplan Life Pre-licensing
Chicago, IL
04-2010

GED -

Wilbur Wright College
Chicago, IL
01-2002

Skills

  • Organization skills
  • Document preparation
  • Income tax preparation
  • Local, state, and federal tax returns
  • Relationship building
  • Tax return preparation
  • Client communication
  • Data gathering
  • Data inputting
  • Verbal/written communication

Accomplishments

  • Grew business through word of mouth referrals and focusing on quality tax preparation.
  • Achieved numerous recommendations from highly satisfied clients.
  • Improved team efficiency by implementing key process adjustments.

Certification

  • Certified Tax Preparer, Jackson Hewitt - Dec 2021 - Present
  • CNA - Certified Nursing Assistant
  • PT - Phlebotomy Technician
  • Certified Paralegal, May 2015
  • Certified , Grantwriting - May 2024

Languages

English
Full Professional

Timeline

Tax Preparer

Jackson Hewitt
12.2021 - Current

Paralegal Consultant

Law Office of Steven E Barleben
09.2019 - Current

Administrator

RiceTax Services
12.2002 - Current

Clerk V

John H Stroger Hospital
08.2002 - 07.2020

Paralegal

Harry Truman

Life Insurance

Kaplan Life Pre-licensing

GED -

Wilbur Wright College

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Shontel Holman