Shontell Bishop
Gilbert,AZ
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Maricopa County Elections Department
Phoenix, AZ
07.2024 - 11.2024
- Facilitating the election process by performing data entry, providing technical support, verifying signatures, processing ballots.
- Utilize Elections software to verify voter signatures on affidavit envelopes with records
- Analyze signatures and perform other research, such as contacting voters directly to ensure the efficacy of mail-in ballot processing
- Provide professional, non-partisan customer service to voters
Property Manager
Aeon Management
Minneapolis, MN
11.2021 - 07.2023
- Lead, motivate, and direct staff
- Ensure effectiveness of staff through ongoing training, mentoring and working through performance matters in an effective and timely manner
- Perform annual reviews for each staff member
- Observe all time reporting
- Support the development of annual operating budgets
- Complete monthly financial variance reports
- Control expenses and optimize property profitability
- Effectively monitor and collect on property receivables
- Prepare and monitor for quality inspections including but not limited to REAC, Section 8, MPHA, ECT
- Continually monitor vendor invoices and performance
- Obtain occupancy goals as set by budget
- Ensure quality employee selection, training, performance and assure that all supervised employees comply with the appropriate policies, procedures, and performance expectations
- Work with Xcel, Yardi, Word, ect
Personal Care Attendant
Direct home health care
Minneapolis, USA
05.2014 - 03.2023
- Improved patient outlook and daily living through compassionate care.
- Organize and lay out medication for the client.
- Schedule clients' appointments and transport clients for errands and doctor’s visits.
- Follow family and healthcare plans, and complete therapy activities with the client.
- Develop personal games and activities to engage with clients.
- Supported bathing, dressing and personal care needs.
Assistant Property Manager
Aeon Management
11.2019 - 10.2021
- Receiving, logging, and properly code all invoices in a timely manner
- Properly handle all resident complaints
- Distribute all work orders and following up to make sure they are completed
- Assist residents with complaints, work order requests, reasonable accommodations, ect
- Assist properly manager with lease violations, monthly variance reports, resident interactions, unit inspections, rent collection, interviews, rental applications, check scans, annual recertifications, staff interactions, filing all documents, maintaining office supplies, move in/outs
Front Desk Assistant
Aeon Management
08.2016 - 11.2019
- Direct calls to appropriate individuals
- Effectively communicate with all staff building needs and resident interactions
- Monitor residents behaviors and communicate any concerns to support staff
- Analyzing all invoices and making sure they are paid in a timely manner
- Assist property managers with all admin needs including filing documents, annual recerts, supply orders, intake paperwork, ect
Assistant Manager
Payday America
Robbinsdale, USA
02.2014 - 07.2016
- Supervise, develop, and support tellers through daily transactions and interactions with customers
- Effectively manage escalated customer service matters
- Continuously monitor and close out money drawers
- Review, correct, approve and decline loan request in accordance with FDA and company policies and procedures
Cashier/Float
Walmart
Bloomington, USA
05.2012 - 02.2014
- Ability to perform clerical task effectively
- Highly skilled in providing behind the counter service to retail customers
- Greeted customers with a smile and completed each order with speed and accuracy
- Effectively manage high escalated customer service matter
Education
High School Diploma - General Studies
South High School
Minneapolis, MN06.2011
Skills
- Scheduling
- Account updating
- Complaint resolution
- Empathy and patience
- Researching
- Call triaging
- Creative problem solving
- Staff education and training
- Customer relations
- Call center experience
- Dispute resolution
References
Available upon request
Timeline
Customer Service Representative
Maricopa County Elections Department
07.2024 - 11.2024
Property Manager
Aeon Management
11.2021 - 07.2023
Assistant Property Manager
Aeon Management
11.2019 - 10.2021
Front Desk Assistant
Aeon Management
08.2016 - 11.2019
Personal Care Attendant
Direct home health care
05.2014 - 03.2023
Assistant Manager
Payday America
02.2014 - 07.2016
Cashier/Float
Walmart
05.2012 - 02.2014
High School Diploma - General Studies
South High School
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