Shontell Byfield
Morrow
Summary
Results-driven Quality Control Supervisor with proven expertise in quality control protocols, regulatory compliance, and process improvement. Adept at data analysis and supplier evaluation to enhance product safety and consistency. Results-oriented Quality Control Supervisor with proven success in implementing quality control protocols and regulatory compliance. Expertise in data analysis and supplier evaluation to enhance product safety and consistency.
Overview
11
11
years of professional experience
Work History
Quality Control Supervisor
Newrest
Atlanta
06.2021 - 09.2025
- Developed and implemented quality control protocols to enhance product consistency and safety.
- Conducted regular audits to ensure compliance with industry regulations and company standards.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Trained and mentored quality control staff to improve inspection techniques and reporting accuracy.
- Monitored supplier performance and conducted evaluations to ensure adherence to quality specifications.
- Reviewed and analyzed defect data to identify trends and recommend process improvements.
Concierge Attendant
Home Owners Advantage
Morrow
03.2019 - 06.2021
- Coordinated transportation arrangements for guests, ensuring timely pickups and drop-offs.
- Managed guest assistance services, addressing inquiries and resolving issues promptly.
- Maintained accurate records of guest preferences to enhance personalized service.
- Handled customer feedback, implementing improvements based on guest suggestions.
- Trained new staff on concierge system operations, enhancing team productivity.
Customer Service Representative
Gate Gourmet
Atlanta
01.2017 - 01.2019
- Facilitated effective communication between customers and internal departments to streamline issue resolution.
- Assisted in processing customer orders promptly and accurately to enhance service efficiency.
- Resolved complex customer inquiries by utilizing product knowledge and problem-solving skills.
- Trained new team members on customer service protocols and best practices to ensure consistency.
- Delivered timely updates to customers regarding their orders and service requests.
Security Officer
Walden Security
Atlanta
06.2015 - 01.2017
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Sales Associate
Kroger
Atlanta
02.2015 - 01.2017
- Provided personalized assistance to customers, enhancing their shopping experience.
- Executed promotional activities, effectively driving product awareness and customer interest.
- Collaborated with team members to optimize store layout for improved customer flow.
- Processed sales transactions efficiently, ensuring swift and accurate customer checkouts.
- Engaged with customers to gather feedback, informing future sales strategies.
- Resolved customer issues promptly, fostering positive relationships and loyalty.
Education
High School Diploma -
Clarkston High School
Clarkston, GA06-1999
Some College (No Degree) - Medical Informatics
Georgia Piedmont Technical College
Clarkston, GASkills
- Quality control protocols
- Regulatory compliance
- Process improvement
- Data analysis
- Supplier evaluation
- Customer relationship management
Timeline
Quality Control Supervisor
Newrest
06.2021 - 09.2025
Concierge Attendant
Home Owners Advantage
03.2019 - 06.2021
Customer Service Representative
Gate Gourmet
01.2017 - 01.2019
Security Officer
Walden Security
06.2015 - 01.2017
Sales Associate
Kroger
02.2015 - 01.2017
High School Diploma -
Clarkston High School
Some College (No Degree) - Medical Informatics
Georgia Piedmont Technical College