Shontell Castanon
Wilmington,CA
Summary
Customer-savvy House Attendant accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
9
9
years of professional experience
Work History
House Attendant
Residence Inn By Marriott Hotel
Redondo Beach, CA
10.2019 - Current
- Resolves guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promotes safety of visitors and mitigates liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximizes customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleans/Maintains supplies in lobbies and public restrooms
- Keeps all public areas clean and polished, including elevators
- Performs Inspection of all furniture, for rips, tears or stains and reports damages
- Cleans windows around hotel
- Maintains Front of Hotel, keeping it free from trash
- Laundry
- Cleans, maintains and restocks the gym and pool areas
- Assists with breakfast area
- Has experience with cleaning guest rooms
Noon Duty Aide
Bellflower Unified School District
Bellflower, CA
09.2006 - 02.2013
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CASkills
- Hospitality
- Safety Procedures
- Safety Inspections
- Operational Efficiency
- Daily Cleaning and Sanitation
- Linens and Toiletries
- Cleanliness Standards
- Grounds Maintenance
- Proper Waste Disposal
- Supply Replenishment
- Safe Work Practices
- Housekeeping Duties
Accomplishments
- Three-time Employee of the Month
- Employee of the Year
Timeline
House Attendant
Residence Inn By Marriott Hotel
10.2019 - Current
Noon Duty Aide
Bellflower Unified School District
09.2006 - 02.2013
High School Diploma -
Los Amigos High School
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