Shontell Leach

* bathe, change and feed patients

* do laundry

* stock supplies

* keep rooms cleaned

• Bathe, change and feed bed bound patient
• Keep home cleaned
• Laundry
• Stock supplies
• Cook

• Acquire skills to assist patients with activities of daily living, ambulation, infection control, safety, emergency situations, therapeutics, and memory loss
• Assist patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness

• Solved inbound customer service calls and routing calls to proper departments
• Processed all billing and invoicing using the company's data entry system

• Greeted all guests with a sincere smile and polite attitude making them feel welcome with a cheerful, helpful, and respectful attitude while communicating clearly
• Determined the destination of the guest's order and handled all customer transactions in a fast paced setting
• Scheduled guest's visit and handled money deposits in a timely and organized manner

• Registered customers for the mail order prescription program, verified insurance benefits and current prescriptions, provided quoted pricing, and requested new scripts from the doctor's office and processed refills
• Directed calls to appropriate personnel and retrieved information from various sources for appropriate reasons
• In charge of entering information into the database and processing payment from clients
• Promoted Up-sell sears services to potential clients

• Served customers with warm, personal interactions, with an efficient method of processing orders, and with attention to detail, particularly around signing customers up for loyalty cards
• Took the guest's order within the company mandated 60 seconds service time, including suggestive selling when appropriate
• Handled all customer transactions in a fast paced setting, recovered and restocked store items to designated areas, answered customers questions and concerns plus set up store displays

• Continuously led the receptionist responsibilities of answering all incoming phone calls, opening and distributing mail, and maintaining and ordering office supplies and cleaning services (willingly working overtime)
• Provided exceptional customer service while maintaining the office cash with accuracy and security
• Ensured compliance with state and federal lending regulations and company policies plu directed calls to appropriate personnel and retrieved information from various sources by appropriate reasons