Shontell Quinney
Saint Martinville,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Associate
Athena Health Care Systems
Remote
09.2022 - 11.2023
- Answered customer questions and provided store information.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Built relationships with customers by providing friendly customer service.
- Investigated and resolved issues to drive better service for customers and employees.
- Handled incoming calls from customers regarding orders or other inquiries.
Patient Care Advocate
Accumen Fiscal Group
01.2020 - 11.2023
- Assisted with scheduling appointments or tests as needed by the patient's physician or specialist.
- Coordinated with other healthcare providers to ensure patient safety, continuity of care, and optimal outcomes.
- Participated in quality improvement initiatives aimed at improving overall patient experience.
- Maintained current knowledge of relevant laws, regulations, policies, procedures, standards of practice related to patient advocacy.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Assessed patient needs and developed individualized care plans to meet those needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Internet Rater
Telus International
Remote, IN
08.2022 - 07.2023
- Performed keyword research in order to optimize content for target audiences.
- Recommended strategies for increasing user engagement across multiple platforms including mobile devices.
- Tested functionality of websites across different browsers, operating systems, and device types.
Content Reviewer
Gaggle
Remote
01.2023 - 05.2023
- Reviewed and evaluated content for accuracy, quality, and appropriateness to ensure compliance with company standards.
- Checked public information like social media posts, videos and pictures.
- Ensured all safety protocols were followed while handling sensitive information during reviews.
- Analyzed content for potential copyright or trademark infringement issues.
- Monitored social media platforms for inappropriate or offensive material.
Senior Operations Administrative Manager
Southern Theaters
New Iberia, LA
07.2005 - 08.2020
- Developed standard operating procedures for all administrative employees, Maintained computer and physical filing system, Prepared vendor invoices and processed incoming payments, Received, screened and routed incoming calls, Sourced vendors for special project needs and negotiated contracts, Recruited and hired qualified candidates for vacant and new positions, Handled all incoming business and client requests for information, Coordinated special projects and managed schedules, Met quotas for productivity and accuracy of work
Senior Team Leader
Regal Cinemas
Lafayette, LA
07.2002 - 07.2005
- Promoted from Team Leader to Assistant Manager within 6 months, Interviewed job candidates and made staffing decisions, Counted cash drawers and made bank deposits, Managed staff of 60 employees, 10 team leaders and 4 assistant managers, Reordered inventory when it dropped below predetermined levels, Assigned employees to specific duties to best meet the needs of the theater, Instructed staff on appropriately handling difficult and complicated issues, Hired, trained and evaluated personnel in sales and marketing, Examined merchandise to verify that it was correctly priced and displayed, Planned budgets and authorized payments and merchandise returns, Implemented a new ordering process and identified poor work habits to improve process effectiveness, Conducted store inventories weekly, Generated repeat business through exceptional customer service
Film Team Leader
Regal Cinemas
Lafayette, LA
01.2000 - 07.2002
- Coordinated materials and trailer to be placed on films according to the Motion Picture Ass of America, Operated a 35 millimeter projector that ran films, Coordinated with and supervised negotiations with vendor studios, Acted as a liaison between film department and studios
Box Office Cashier/Concession Attendant
United Artist Theater
Lafayette, LA
06.1996 - 01.2000
- Greeted Customers, Directed patrons to movie location, Received customer payments, Totaled bills and calculated taxes, Described products and services in detail
Education
High School Diploma -
St. Martinville Senior High
Some College (No Degree) -
University of Southern Louisiana
Skills
- Schedule Coordination
- Service Delivery Optimization
- Handling Escalations
- Project Management
- Quality Assurance
- Complaint Resolution
- Focused on Customer Satisfaction
- Skilled Multi-Tasker
- MS Office
- Excellent Time Management Skills
- Research and Due Diligence
- Meticulous Attention to Detail
- Administrative Support
- Customer Relationship Management (CRM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Content Reviewer
Gaggle
01.2023 - 05.2023
Associate
Athena Health Care Systems
09.2022 - 11.2023
Internet Rater
Telus International
08.2022 - 07.2023
Patient Care Advocate
Accumen Fiscal Group
01.2020 - 11.2023
Senior Operations Administrative Manager
Southern Theaters
07.2005 - 08.2020
Senior Team Leader
Regal Cinemas
07.2002 - 07.2005
Film Team Leader
Regal Cinemas
01.2000 - 07.2002
Box Office Cashier/Concession Attendant
United Artist Theater
06.1996 - 01.2000
High School Diploma -
St. Martinville Senior High
Some College (No Degree) -
University of Southern Louisiana
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