Shontell Walls
Houston,TX
Summary
Proven professional with a clean driving record and exceptional customer service skills, honed across roles at Trill On Wheels and Olive Garden. Excelled in high-stress situations, achieving safe driving records and enhancing customer satisfaction through timely deliveries. Demonstrates strong time management and flexibility, adept at multitasking and fostering client trust. Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
9
9
years of professional experience
Work History
Driver
Trill On Wheels
05.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Togo Specialist
Olive Garden
04.2019 - 07.2022
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Cashier
Old Navy
09.2017 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Walgreens
02.2016 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Answered customer questions and provided detailed product information.
Restaurant Hostess
Razzoo's Cajun Cafe
12.2015 - 09.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Byron Nelson High School
Trophy Club, Tx05-2017
Skills
- Time management
- Customer service
- Clean driving record
- Flexible schedule
Timeline
Driver
Trill On Wheels
05.2023 - Current
Togo Specialist
Olive Garden
04.2019 - 07.2022
Cashier
Old Navy
09.2017 - 06.2020
Cashier
Walgreens
02.2016 - 10.2016
Restaurant Hostess
Razzoo's Cajun Cafe
12.2015 - 09.2016
High School Diploma -
Byron Nelson High School
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