Shontell Williams
Sales Experience Manager
Flower Mound,TX
Summary
Sales professional successful expanding territories with tenacious and focused mentality. Skilled negotiator and problem-solver. Proficient in SalesForce CRM. Energetic Sales Representative demonstrated success identifying prospects and converting leads into customers. Great communication skills, understanding of client needs, and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Sales Consultant
Grubbs Acura
09.2021 - 12.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Responded to telephone and in-person requests for information.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Followed up with existing customers to provide additional support and address concerns.
Sales Representative
TOYOTA OF DALLAS
06.2019 - 09.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Set up calendar with customer birthdays and other special events for personal touch.
- Increased sales by offering advice on purchases and promoting additional products.
- Managed over 100 customer calls per day
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
Sales and Service Associate
State Farm
04.2018 - 01.2019
- Explained advantages, features and disadvantages of various policies to promote sales
- Conducted research on insurance packages and investment options to generate client recommendations.
- Answered questions about store policies and addressed customer concerns
- Managed customer relations through communication and helpful interactions.
Sales Associate Intern
State Farm
01.2018 - 04.2018
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Line Cook
PAPPA BROS
05.2016 - 12.2017
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared average of 60 orders each shift.
- Handled portion control activities.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
CAPTAIN,CATERER, BARTENDER, COOK, DELIVERY DRIVER
PAPPAS CATERING
06.2015 - 12.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Served more than 70 persons for events
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts - DALLAS
08.2010 - 05.2012
Skills
Network marketing
Lead prospecting
Customer Relations
Problem solving
Sales proposal creation
Objection handling
Certification
P & C license
Timeline
Sales Consultant
Grubbs Acura
09.2021 - 12.2023
Sales Representative
TOYOTA OF DALLAS
06.2019 - 09.2021
Sales and Service Associate
State Farm
04.2018 - 01.2019
Sales Associate Intern
State Farm
01.2018 - 04.2018
Line Cook
PAPPA BROS
05.2016 - 12.2017
CAPTAIN,CATERER, BARTENDER, COOK, DELIVERY DRIVER
PAPPAS CATERING
06.2015 - 12.2017
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts - DALLAS
08.2010 - 05.2012
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