Shontella Floyd
332 Ridge Rd SE #21 Washington,DC
Summary
Highly motivated individual with a passion for delivering excellent customer service. Skilled in problem solving, active listening, and communication, seeking to leverage my abilities in an entry level position at a forward thinking company.
Overview
10
10
years of professional experience
Work History
Coach Cleaner
Amtrak
06.2022 - Current
- Ensured proper usage and storage of cleaning supplies, promoting a safe working environment for all team members.
- Collaborated with team members to streamline processes, increasing overall efficiency in coach cleaning operations.
- Completed deep-cleaning tasks periodically to maintain the highest level of sanitation within each coach.
Housekeeping Manger
Vitality Senior Living
01.2021 - 05.2021
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
Housekeeper Supervisor
Brookdale Senior Living
01.2014 - 12.2020
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
GED -
06.1995
Skills
- Strong Work Ethic
- Efficient multitasking
- Deep cleaning expertise
- Customer Service
- Active Listening
Timeline
Coach Cleaner - Amtrak
06.2022 - Current
Housekeeping Manger - Vitality Senior Living
01.2021 - 05.2021
Housekeeper Supervisor - Brookdale Senior Living
01.2014 - 12.2020
Free State Challenge Academy - GED,
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