Shontelle Barchue
Denver,Co.
Summary
Forward-thinking Vice President of Operations dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player.
Overview
12
12
years of professional experience
Work History
Vice President of Operations
Barchue Roofing
10.2019 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Drove team engagement to achieve aggressive company targets.
- Managed over 50 customer calls per day
Suite Attendant
Levy Food Service
11.2015 - 03.2018
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of suite attendant.
- Strong relationships with guest.
- Replenished suite supplies such as drinking glasses, bar tools, and liquor for bar use.
- Set up all food stations and bars before guest arrived
- Served beverages and entertained guest during event
- Performed all break down and clean up duties
Bartender/Server
Twin Peaks Restaurants
11.2011 - 01.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- trained over 500 girls to open other locations including Vegas location
Education
Associate of Applied Science - Health Information Technology
Heritage College - Denver
Denver, CO06.2015
Skills
- Performance Motivation
- Business Analysis
- Guest Satisfaction
- Processes and Procedures
- Plan Projects
- Mentoring
- Scheduling and Coordinating
- Training and Development
- Productivity Performance
- Project Management
- Continuous Improvement Projects
Member of ULYP Metro Denver
community service, economic empowerment, uplifting the next generation.
Rocky Mountain NAACP member
Activism for civil rights and social justice
Languages
Spanish
Native or Bilingual
Timeline
Vice President of Operations
Barchue Roofing
10.2019 - Current
Suite Attendant
Levy Food Service
11.2015 - 03.2018
Bartender/Server
Twin Peaks Restaurants
11.2011 - 01.2015
Associate of Applied Science - Health Information Technology
Heritage College - Denver
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