Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shontelle Grimble

Las Vegas,NV

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Warehouse Worker

Fanatics
Las Vegas, NV
09.2016 - 11.2021
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.

Costumer Service/Warehouse Worker

TJX Companies
Las Vegas, NV
02.2016 - 08.2019
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.

Costumer Service Representative

Domainlisting
Las Vegas, NV
11.2016 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Call Center Representative

Nevada Crystal Premium
Las Vegas, NV
12.2013 - 01.2016
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Ride Attendant

Stratosphere
Las Vegas, NV
06.2006 - 08.2006
  • Enhanced customer satisfaction by ensuring the safety and proper functioning of all ride equipment.
  • Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
  • Assisted in the training of new team members to ensure consistent quality service across all ride attendants.
  • Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.

Education

High School Diploma -

Las Vegas High School
Las Vegas, NV
06.2010

Skills

  • Storage Organization
  • Cycle counting
  • Supply Ordering
  • Shipping and receiving
  • Information Security
  • Consultative Sales
  • Product Knowledge
  • Data Collection
  • Paperwork Processing
  • Data Entry
  • Complaint resolution
  • Report Generation
  • Service standard compliance
  • Scheduling
  • Customer Relationship Management (CRM)
  • Payment Processing
  • Conflict Resolution

Timeline

Costumer Service Representative

Domainlisting
11.2016 - Current

Warehouse Worker

Fanatics
09.2016 - 11.2021

Costumer Service/Warehouse Worker

TJX Companies
02.2016 - 08.2019

Call Center Representative

Nevada Crystal Premium
12.2013 - 01.2016

Ride Attendant

Stratosphere
06.2006 - 08.2006

High School Diploma -

Las Vegas High School
Shontelle Grimble