SHONTELLE McCORMICK
Greensboro,NC
Summary
Visionary housing authority executive with over 30 years of progressive leadership experience in public housing management, compliance, and strategic development. Demonstrated success in policy implementation, staff development, and community engagement. Proven ability to drive organizational excellence, enhance resident services, and foster sustainable community growth.
Entrepreneurial professional offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.
Overview
38
38
years of professional experience
Work History
Deputy Director / Acting Executive Director
Deerfield Beach Housing Authority
08.2024 - Current
- Serve as Acting Executive Director during the Executive Director’s absence, overseeing all agency operations, strategic planning, and stakeholder engagement.
- Provide executive oversight of Public Housing, HCV, Maintenance, Finance, Compliance, and Resident Services departments.
- Lead policy implementation and updates to ensure HUD and state-level regulatory compliance.
- Coordinate departmental strategies and outcomes, directly supervising management staff.
- Support and monitor budget planning, SEMAP performance, and audit readiness.
- Liaise with HUD, city officials, resident councils, and community partners.
- Initiate agency-wide performance evaluation models and quarterly staff audits to reinforce accountability and professional development.
- Direct federal and state reporting, including SEMAP, PIC, REAC, VMS, and Annual PHA Plans.
- Secure and manage public-private partnerships to enhance resident services and workforce development.
- Implement digital lease-up and document management systems for improved efficiency.
- Coordinate preparation of board reports, HUD correspondence, and grant proposals.
- Develop emergency preparedness protocols and oversee community response during crises.
- Lead internal audit and risk management efforts to prepare for external monitoring and funding opportunities.
- Engage elected officials, HUD field office staff, and regional housing leaders to advocate for local housing priorities.
- Conduct monthly commissioner briefings and deliver high-level data analysis for policy decisions.
- Direct agency’s branding, resident engagement, and public communication strategy.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Optimized supply chain to reduce materials costs and improve distribution.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
Regional Housing Manager
High Point Housing Authority
01.2020 - 01.2024
- Oversaw Asset Management and Section 8 operations, supervising multiple department heads and staff across Public Housing and HCV.
- Conducted audits, policy training, and implemented HUD guidance.
- Led REAC inspections, file reviews, RAD conversion support, and legal processing.
Senior Property Manager
High Point Housing Authority
01.2019 - 01.2020
- Managed multiple properties, overseeing maintenance staff and work orders.
- Trained staff on policies, procedures, and HUD standards and guidelines.
- Prepared annual evaluations and resolved resident disputes.
Property Manager
High Point Housing Authority
01.2013 - 01.2019
- Oversaw the operation of office/communities, prepared legal documents, and conducted resident council meetings.
- Supervised staff and trained new staff members.
- Ensured 90-day EIVs were performed monthly and assisted in completions of annual and interim recertifications.
Property Management Administrative Assistant
High Point Housing Authority
01.2008 - 01.2013
- Assisted with overseeing several public housing sites and upward mobility scattered sites.
- Handled rent collections, prepared legal documents, and attended court.
- Trained new property managers & administrative assistants.
Assistant Property Manager
New York City Housing Authority
01.2002 - 01.2008
- Conducted applicant screening, hearings, lease violations, and ensured residents followed state income laws.
- Supervised managerial staff, maintenance staff, and skilled trade workers.
- Implemented policies, audited files, and provided training to staff.
Housing Assistant / Legal Department
New York City Housing Authority
01.2001 - 01.2002
- Audited annual re-examinations and interims, conducted informal hearings, and leased-up apartments.
- Resolved resident issues and complaints to customer satisfaction.
Housing Assistant
New York City Housing Authority
01.1998 - 01.2001
- Provided customer service, conducted annual re-examinations and interims, and leased-up units.
- Resolved resident issues and complaints to customer satisfaction.
Supervisor of Bookkeeping/Accountant
New York City Housing Authority
01.1992 - 01.1998
- Reconciled bank statements, maintained tenant account payables, and audited financial reports.
- Represented NYCHA concerning financial affairs.
Senior Teller
New York City Housing Authority
01.1989 - 01.1992
- Collected rent for 2,169 residents, managed bank drops, and maintained accounts receivables.
- Posted charges/credits to residents’ accounts and maintained cash and balances reports.
Secretary II
New York City Housing Authority
01.1988 - 01.1989
- Maintained payroll, time and attendance, and handled overtime and pay docks.
- Maintained a daily report of staff accumulative time, vacation time, sick leave, and training.
- Provided customer service, answered telephones, typed legal documents, and performed other clerical duties.
Receptionist
New York City Housing Authority
01.1987 - 01.1988
- Answered telephones, scheduled appointments, and provided customer service.
- Typed delinquency reports, legal paperwork, and created documents.
Skills
- Strategic Planning & Execution
- HUD Regulatory Compliance
- Fiscal Management & Budget Oversight
- Staff Leadership & Development
- Community Engagement & Resident Services
- Crisis & Risk Management
- Policy Development & Implementation
- Board Relations & Stakeholder Communication
- Strategic planning
- Regulatory compliance
Timeline
Deputy Director / Acting Executive Director
Deerfield Beach Housing Authority
08.2024 - Current
Regional Housing Manager
High Point Housing Authority
01.2020 - 01.2024
Senior Property Manager
High Point Housing Authority
01.2019 - 01.2020
Property Manager
High Point Housing Authority
01.2013 - 01.2019
Property Management Administrative Assistant
High Point Housing Authority
01.2008 - 01.2013
Assistant Property Manager
New York City Housing Authority
01.2002 - 01.2008
Housing Assistant / Legal Department
New York City Housing Authority
01.2001 - 01.2002
Housing Assistant
New York City Housing Authority
01.1998 - 01.2001
Supervisor of Bookkeeping/Accountant
New York City Housing Authority
01.1992 - 01.1998
Senior Teller
New York City Housing Authority
01.1989 - 01.1992
Secretary II
New York City Housing Authority
01.1988 - 01.1989
Receptionist
New York City Housing Authority
01.1987 - 01.1988
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