Shonteria Brooks
Birmingham,AL
Summary
Dynamic professional with a robust background in cosmetology and customer service, including a pivotal role at Insight Card Service. Excelled in business management and cosmetology skill building, demonstrating exceptional organization and communication abilities. Proven track record of enhancing customer satisfaction and streamlining operations, leveraging expertise in Microsoft Office Suite and Medisys for peak efficiency.
Overview
19
19
years of professional experience
Work History
Cosmetology
Self -Employed Hair Stylist
Birmingham, AL
01.2013 - Current
- Business management
- Bookkeeping
- Self-starter
- Organization skills
- Self-promotion
- Task delegation
- Great communication skills
- Excellent customer service skills
Policy Service Specialist
Infinity Insurance
Birmingham, AL
02.2013 - 06.2015
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Reviewed applications submitted by prospective customers for accuracy prior to processing them.
- Ensures that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner
- Answer phone in a professional and courteous manner
- Operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, and other office equipment as needed
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Responded to inquiries from policyholders in a timely manner, providing accurate information about their policies.
- Processed requests for changes or additions to existing policies in accordance with company guidelines.
Medical Billing/Insurance Specialist
Personnel Staffing/APS
Birmingham, AL
01.2011 - 02.2013
- Using coded data to produce and submit claims to insurance companies
- Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid
- Reviewing and appealing unpaid and denied claims
- Answer any billing questions the patient has
- Collect on unpaid accounts
- Verify patient’s insurance coverage
Front Desk Secretary
Personnel Staffing/APS
Birmingham, AL
06.2010 - 01.2011
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries
- Loading Point of View (POV) boxes for the patient to complete and/or update for the physician and/or therapy records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Keeps patient appointments on schedule by notifying provider of patient’s arrival
- Protect patients’ rights by maintaining confidentiality of personal and financial information
- Completing the Delay in Days worksheets for both the Adult Physicians and Therapists
- Prepare the next day workload by printing the Doctor’s/Therapists schedules and updating patient’s account
- Performs basic filing, scanning, and photocopying duties
Onsite Patient Account Representative
NCO Financial Systems at UAB
Birmingham, AL
05.2007 - 06.2010
- Hospital Billing & Coding which included but, is limited to ICD-9, DX, HCPCS, AND CPT Coding
- Printed Medical Records using CDA Horizon to submit to insurance carriers for view in determining eligibility and/or to process payments on the patient’s accounts
- Located missing using the Regions lockbox system and also reviewed Explanation of Benefits (EOB) and other documentation to post payments to account
- Contacted a variety of different insurance companies such as BCBS, Aetna, United HealthCare, and Tricare for verification of insurance coverage
- Typed correspondences, faxing, filing, copying, and answered phone systems
Customer Service Rep.
Insight Card Service
Birmingham, AL
09.2005 - 05.2007
- Provide high-quality customer service to customers and partners
- Respond to inquiries concerning prepaid debit cards
- Maintains a strong working knowledge of a ensures full compliance with all applicable banking regulations, as well as maintaining the confidentiality of customer account information and bank security features
- Meet sells goals
Education
Associate of Arts - Cosmetology
Virginia College
Birmingham, AL05-2015
Graduate/Diploma -
Carver High School
Birmingham, AL05.2005
Skills
- Business management
- Cosmetology skill building
- Bookkeeping
- Self-starter
- Organization skills
- Self-promotion
- Task delegation
- Great communication skills
- Excellent customer service skills
- Microsoft Word
- Microsoft Outlook
- Excel
- PowerPoint
- Access
- Quick Books
- Medisys
- FACS
- Artrac
- Health Quest
- IDX
- CDA Horizon
- Imaging
- Control D Web
- GroupWise
- Efficient telephone behavior
- Excellent typing
- Numerical key pad (60WPM)
References
References are available on request.
Timeline
Policy Service Specialist
Infinity Insurance
02.2013 - 06.2015
Cosmetology
Self -Employed Hair Stylist
01.2013 - Current
Medical Billing/Insurance Specialist
Personnel Staffing/APS
01.2011 - 02.2013
Front Desk Secretary
Personnel Staffing/APS
06.2010 - 01.2011
Onsite Patient Account Representative
NCO Financial Systems at UAB
05.2007 - 06.2010
Customer Service Rep.
Insight Card Service
09.2005 - 05.2007
Associate of Arts - Cosmetology
Virginia College
Graduate/Diploma -
Carver High School
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