Summary
Overview
Work History
Education
Skills
Timeline
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Shonterrious Miller

Abbeville,MS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Continuum Global Solutions Remote
01.2020 - Current
  • Responded to customer queries via phone and email, consistently meeting or exceeding service standards.
  • Resolved issues promptly, maintaining a high level of customer satisfaction.
  • Collaborated with team members to improve overall efficiency.

Call Center Specialist

Sitel
07.2016 - 08.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Reduced average call duration, skillfully guiding customers towards optimal solutions in a timely manner.
  • Managed inbound and outbound calls, ensuring a high level of customer service.
  • Collaborated with team members to improve overall efficiency.


Education

Bachelor's - Medical Office And Billing

Ultimate Medical Acadamy
Clearwater, FL
05.2020

Skills

  • Information Security -4Years
  • Report Generation -8Years
  • Product Knowledge -8Years
  • Data Collection -8Years
  • Exceptional Verbal and Written communication -8years
  • Problem-solving and conflict resolution -8years
  • Empathy and active listening -8years
  • Proficient in call center software/tools -8years
  • Data entry -4years
  • Medicare/medicaid -4years
  • Medical Office -4Years

Timeline

Customer Service Representative

Continuum Global Solutions Remote
01.2020 - Current

Call Center Specialist

Sitel
07.2016 - 08.2020

Bachelor's - Medical Office And Billing

Ultimate Medical Acadamy

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Shonterrious Miller