Shontia Carmon
Project Manager
Jonesboro,AR
Summary
Enthusiastic, self-motivated individual possessing excellent customer service, management, communication, and interpersonal skills. Versatile team player works well independently and under pressure. Skillset also includes computer programming, crisis management, time management, and workplace team building. Enjoys motivating individuals to reach their full potentia and become successful.
Focused professional with vast expertise handling root cause investigations and onsite audits. A valued Safety Manager known for developing and training capable teams and finding the best solutions for issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
OWNER/MARKETING/SALES/PROMOTOR
PRODUCTIONS
03.2022 - Current
- Marketing/Advertising
- Promote social events
- Create flyers, business logo, business page, promotional material
- Host of social events
- Talent scout for social events
- Create promotional videos for advertising
- Create ads for events.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Provided coupons, product samples and informational brochures to customers.
- Resolved customer issues and concerns by listening attentively, identifying root issue and implementing best resolution possible.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
- Utilized social media, email and web to notify people of sales promotions, events and product launches.
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
SALES AND OPERATIONS ADMINISTARTOR/INSIDE SALES
STUART IRBY
10.2019 - Current
- Creating and keying sale order tickets and creating invoices for billing
- Creating and keying purchase orders and sending to company for processing
- Creating daily logs of distributed fiber reels and documenting size and location
- Creating Excel spreadsheets to log supplies needed for other branches
- Assist with inventory levels at my current branch and the 6 others we also run
- Placing orders and sending to handheld gun in warehouse to be filled and moved to specified location
- Conducting monthly fire extinguishers inspections
- Conducting monthly training on safety awareness with staff
- Creating staff training manual for bi-monthly training and assisting new staff with onboarding
- Run weekly errands for office supplies, janitorial, and sanitation supplies as needed
- Creating and hosting staff incentive programs and events
- I.e., birthday celebration calendar, staff gatherings, etc
- Creating necessary forms needed to run office properly, i.e., memos, disciplinary forms, dress code, etc
- Contacting via phone/email vendors for freight and delivery charges on received package slips
- Keeping up with the upkeep of office area
- Evaluate weekly inventory log to ensure deliveries are timely
- Creating a positive customer service relationship with contractors, vendors, and guest.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
CUSTOMER SERVICE QUALITY INTAKE SPECIALIST
CVS/CORAM
10.2017 - 10.2019
- Customer service, assisting patients with understanding order, ordering product and supplies, giving self-pay prices
- Setting up delivery for patients to start services
- Making phone calls to patient and assisting with any needs and questions patients may have
- Answering phone calls from Referral Sources, CSL, MD and Patients discussing new, previous, or current orders
- Keying verbal RX orders and agreements from MD for patients
- Mailing, faxing, and coping important documents for patients
- Reviewing documents and insurance information with patients
- Giving quotes to patient pertaining to insurance coverage and co pays.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Fire and Safety Manager
Whiteville Corrections Facility
09.2015 - 05.2017
- On Inspections
- Responsible for Workman's Comp Injury and Accident Packs
- Conducting Daily Charts of Accidents and Injuries; Staff and Inmates
- Assist Human Resource Dept
- On Job Fairs
- RESTRICTVE HOUSING UNIT SGT.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Developed and implemented safety programs.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Facilitated training for 300 employees.
- Facilitated training for 300 employees.
- Addressed non-compliance issues and employees with Unit Officers and Administrative Staff and suggested remediation.
- Investigated incidents, determining root causes and implementing corrective actions.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
CORRECTIONAL OFFICER
WHITEVILLE CORRECTIONAL FACILITY
12.2016 - 05.2017
- Conducting Unit Counts of Inmates
- Monitoring Mass Movement in Facility
- Assisting Nursing staff with Inmate Medical Call
- Retrieving Count Slips from Unit Officers
- Monitoring Inmates on Suicide Watch
- Monitoring Inmates on Recreational Yard
- Handing cuffing Inmates
- Escorting Inmates
- Responding to Emergency Codes
- Working as Unit Officer
- Working in Control Booth on Units
- Responding to Fire Codes
- Satellite Feeding Inmates on Units
- Issuing Inmate Passes
- Pat Searching Inmates/Staff/Guest
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Interviewed inmates to obtain information and assess needs.
- Received and accounted for personal possessions and determined inmate work assignments.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters, and work areas for contraband.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Assisted in intake and release of inmates.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
Certified Staff Trainer
Whiteville Corrections
09.2015 - 05.2017
- For CPR, Suicide Precaution and Fire Drills
- Conducted Monthly Fire Extinguisher Checks
- Conducted Monthly Facility Sanitation Inspection
- Order Facility Chemicals, Cleaning, and Sanitation Supplies
- Responsible for Logging Receipts into JDE System
- Responsible for Paying Inmate Workers
- Certified Gas Mask FIT Tester and Trainer
- Distributor of Facility Chemicals
- Authorizer of All Facility Chemical and Supplies Used
- Negative Air Pressure Inspector
- Facility Team Safety Trainer
- Created Memo for Impaired Cells
- Held Monthly Safety and Sanitation Meetings with Executive Staff
- Certified Self Defense Trainer, PPCT, Use of Restraints, Use of Force, Cell Extractions, Policy and Procedures, Safety and Security I and II, and Emergency Escape Breathing Apparatus
- Analyzed team performance and identified opportunities for additional training.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Tracked attendance and evaluated progress for assigned trainees.
- Introduced standardized training for cohesive learning environments.
Supervisor of Restrictive Housing Officer and Unit Officers
WHITEVILLE CORRECTIONAL FACILITY
04.2015 - 09.2015
- Responsible for Escorting Inmates to and from Recreational Activates Showers, Medical Appointments, Attorney Calls, and Personal Visits
- Responsible for Serving Three Meals to over 82 Inmates
- Responsible for Conducting Daily Security and Lock Checks for 82 inmates
- Responsible for Assisting and Responding to Emergency Codes
- Responsible for Inventory of Security Devices, Tools, and Chemicals
- Responsible for Conducting Inmate Counts
- Responsible for Disciplinary Actions Against Inmates and Staff
- Responsible for Escorting All Staff That Entered Unit
- Supervising Officers and Ensuring all Duties are Conducting by Policy and Procedure
- Responsible for Safety and Care of all Inmates
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
Truck Gate Trainer
Securitas Security Services USA
04.2012 - 04.2015
- For New and Current Staff
- Responsible for Checking in New Shipment
- Working Shipping and Receiving Gate
- Responsible for Inspecting Carrier for Cleanliness, Compliance of Seals and Correct Length of Trailer
- Responsible for Entering Information into System
- Responsible for Verifying Trailer Seals to Package Information Upon Entering and Exiting Truck Gate
- Inspector of Incoming Tankers and Chep Pallet Carries
- Documenting Weights of Tankers and Trailers Delivering to Plant
- Conducting Security Checks
- Moving Trailers in System to Empty Lot Area
- Filing and Pulling Paperwork needed for Inside Plant Staff and Drivers
- Answering Phone Calls, Faxing Paperwork, Customer Service
- More Employment History Given Upon Request
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Education
Post Baccalaureate - PROJECT MANAGEMENT
SAINT LOUIS UNIVERSITY
05.2023
Master of Science - CRIMINAL JUSTICE
BETHEL UNIVERSITY
McKenzie, TN08.2017
Bachelor of Science - ORGANIZATIONAL LEADERSHIP
BETHEL UNIVERSITY
McKenzie, TN08.2014
DIPLOMA - Administrative Assistance And Secretarial Science
WEST TN BUSINESS COLLEGE
Jackson, TN08.2008
High School Diploma -
Jackson Central Merry High School
Jackson, TN05.2001
Skills
- PROFESSIONAL ORGANIZATIONS
- Microsoft Word, PowerPoint, Excel, Access, Outlook, Presentation
- Quick Books I and II, Accounting I and II
- Medical Terminology
- 50 WPM
- CERTIFICATIONS
- Accident Investigations
- Health and Safety Leadership
- Training Program Development
- Safety Techniques
- OSHA Rule Enforcement
- Staff Training
- Incident Reporting
- Safety Hazards Analysis
- Emergency Situations
- Compliance Management
- Maintaining Safety Rules
- Safety and Risk Assessments
- Accident Analysis
- Auditing Safety Processes
- Environmental Health and Safety
- Project Coordination
Timeline
OWNER/MARKETING/SALES/PROMOTOR
PRODUCTIONS
03.2022 - Current
SALES AND OPERATIONS ADMINISTARTOR/INSIDE SALES
STUART IRBY
10.2019 - Current
CUSTOMER SERVICE QUALITY INTAKE SPECIALIST
CVS/CORAM
10.2017 - 10.2019
CORRECTIONAL OFFICER
WHITEVILLE CORRECTIONAL FACILITY
12.2016 - 05.2017
Fire and Safety Manager
Whiteville Corrections Facility
09.2015 - 05.2017
Certified Staff Trainer
Whiteville Corrections
09.2015 - 05.2017
Supervisor of Restrictive Housing Officer and Unit Officers
WHITEVILLE CORRECTIONAL FACILITY
04.2015 - 09.2015
Truck Gate Trainer
Securitas Security Services USA
04.2012 - 04.2015
Post Baccalaureate - PROJECT MANAGEMENT
SAINT LOUIS UNIVERSITY
Master of Science - CRIMINAL JUSTICE
BETHEL UNIVERSITY
Bachelor of Science - ORGANIZATIONAL LEADERSHIP
BETHEL UNIVERSITY
DIPLOMA - Administrative Assistance And Secretarial Science
WEST TN BUSINESS COLLEGE
High School Diploma -
Jackson Central Merry High School
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