Summary
Overview
Work History
Skills
Timeline
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Shontia Simmons

Forney,Texas

Summary

Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Seasoned floor supervisor successful at leading, motivating and developing teams of employees. Top-notch skills include leadership, decision-making and time management. Looking to take on a new long-term position with growth potential.

Overview

10
10
years of professional experience

Work History

Floor Supervisor

The Tower Of Refuge
Dallas, TX
11.2021 - Current
  • Ensured compliance with safety regulations and company policies.
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Scheduled staff shifts and assigned duties to ensure efficient workflow.
  • Monitored inventory levels and placed orders for additional stock as required.
  • Processed customer payments accurately and efficiently.
  • Developed employee training materials and conducted orientation sessions for new hires.
  • Resolved customer complaints in a timely and professional manner.
  • Conducted regular store audits to identify areas of improvement or potential risks.
  • Provided excellent customer service by responding promptly to inquiries from customers or team members.
  • Maintained a clean, organized, and safe work environment at all times.
  • Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.

Cashier Team Lead

Shawarma House
Las Vegas, NV
12.2015 - 09.2021
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Managed scheduling, payroll, and time off requests for team members.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Coordinated with other departments when additional support was needed during peak hours.

Team Leader

Aliante Casino + Hotel + Spa
North Las Vegas, TX
05.2015 - 03.2016
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Identified opportunities for process optimization using Lean Six Sigma principles.

Skills

  • POS systems operations
  • Quality controls
  • Stock management
  • Payroll processing
  • Team supervision
  • Customer satisfaction
  • Customer relations
  • Loss prevention
  • Employee workflow management
  • Performance coaching
  • Employee motivation
  • Workplace organization
  • Team leadership
  • Policy enforcement

Timeline

Floor Supervisor

The Tower Of Refuge
11.2021 - Current

Cashier Team Lead

Shawarma House
12.2015 - 09.2021

Team Leader

Aliante Casino + Hotel + Spa
05.2015 - 03.2016

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Shontia Simmons