Shontice Herring

Enhances employee satisfaction by implementing streamlined HR policies and procedures. Reduce turnover rates by conducting thorough quality control and addressing employees'' concerns. Manages benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping. Streamlined recruitment processes, expediting the hiring of qualified candidates. Provide functional guidance to assigned directorate personnel in areas of civilian personnel management, procedural guidance and personnel information as found within civilian personnel actions. Provide customer service to assigned civilian personnel on programs to include, but not limited to civilian appraisals, recruitment, Position Description (PD) review, civilian awards, and civilian personnel management. Gather and analyze data for civilian personnel manning to utilize in briefings to senior leadership on organizational structure and/or workforce utilization. Advises the Branch Chief on management and control of records (i.e. storage, retrieval, and routing of records and files for organizations with similar missions and functions). Provide guidance to requests for information received from various inquiries, composes correspondence as necessary to other organizations to clarify questionable areas, and composes correspondence detailing final decisions to concerned individuals. Knowledge of, skill in applying, providing assistance and guidance in the resolution of civilian personnel actions, including but not limited to, recruitment, promotion, details, position classification, reassignment, retirement, within-grade increases, employee discipline, awards, training, overtime, pay and leave administration, new employee orientation, and the performance management system. Conducts job analysis, reviews applicant qualifications, and refers eligible candidates for employment consideration; analyzes and resolves complex civilian personnel recruitment and placement issues; interprets and applies civilian personnel recruitment and placement laws, regulations, policies, and practices to provide advice and guidance to managers, supervisors, employees, and applicants. Proficient using HR automated systems such as, DCPDS, AutoNOA, USAS, or similar software. Reviews and analyzes documentation procedures and controls, files, directives, forms, records control, and disposal procedures and office automation and performs equivalent management information studies of limited scope and impact to the organization. Advises the Branch Chief on management and control of records (i.e. storage, retrieval, and routing of records and files for organizations with similar missions and functions); develops and/or monitors standard procedures for records storage, retrieval, and dissemination; provides advice on record and document control; designs, establishes, and reviews systems for control of various kinds of documents (i.e. classified, unclassified, FOIA, Privacy Act, congressional correspondence, GAO reports, historical reports, etc.); analyzes, develops, implements, and evaluates policies, systems, and procedures for records and information reports requirements; and establishes publications issuance guidelines covering numbering, distribution, format, and review/expiration, etc. Inspects activities for compliance and improvement.

Enhanced team productivity by providing administrative support and coordinating daily operations. Improved customer satisfaction with prompt and professional responses to inquiries and concerns. Served as directorate Administrative Specialist, was responsible for a variety of administrative and technical duties in administering personnel, resources, information management programs, and other administrative support services and programs for the Chief, Enterprise Modernization Directorate (EMoD) and personnel. Assigned several areas related to civilian and military personnel administration and pay. Assists and advises the Chief, Human Resources, Deputy Director, Director and other Agency officials on matters pertaining to civilian and military personnel and manpower management. Maintained extensive coordination with DOD, DFAS and DA agencies. Acted as liaison and personally consulted with specialists in servicing CPAC concerning position management, job classification, pay matters, recruitment, employee relations, etc. Answered questions for civilian and military supervisors; provided advice and guidance on preparation of performance ratings/plans, job descriptions, crediting plans for recruitment, etc. Directorate awards administrator; reviewed and analyzed incentive awards to determine the effectiveness of the program. Established and tracked length-of-service awards. Received and processed performance, honorary, and monetary award nominations. Ensured nominations met regulatory requirements. Ensured award certificate were prepared, signed, and ready for presentation. Provided management periodic reports on the status of the programs and an analysis of the effectiveness and capacity of the programs to achieve command objectives and policies. Prepared internal office instructions that govern the installation's programs. Served on advisory committees to provide advisory services on the various programs. Performed in/out processing of civilian and/or military personnel. Processed requests for requisitions from EMoD divisions and ensured that they were in accordance with allocations/authorizations by specialty or series and grade verified against the current TDA Manning document. Monitored all realignment/reassignment to ensure that such actions were valid and properly executed and documented. Administered and monitored the EMoD Sponsorship Program from the initial selection to the actual in processing. Ensured that all appropriate administrative processes were followed for timely arrival of newly assigned personnel. Ensured that Welcome letters were dispatched and that a sponsor is designated. Greeted incoming personnel and assists with in-processing paperwork, updated the personnel management database, advised personnel of programs/facilities available to them. Ensured that departing personnel out-process and that all administrative actions were completed before their departure. Provided a variety of recurring reports thru supervisory chain to various elements of the organization. Maintained suspense logs and ensured timely completion of suspense. Updated and maintains rating schemes for assigned personnel. Implemented administrative policies and procedures with respect to personnel management. Reviewed position descriptions provided by supervisors before inputting into the Workforce Planning Tool (WPT). Ensured the security and confidentiality of sensitive civilian and/or military personnel documents. Initiated, received and processed Requests for Personnel Actions, to recruit for vacancies, change/establish/abolish positions, or reassign employees within the organization, etc. Took corrective action on returned, incomplete, inaccurate, or invalid actions. Provided answers for customer inquiries on all aspects of benefits and entitlements for employees with a variety of different benefits and entitlements, and actions to resolve problems requiring different procedures and regulations based on the category and types of appointments and schedules. Identified nature of the inquiries, reviews the master records, entitlements, benefits, and works to resolve actions. Maintained case file for routine and non-routine actions and performed research for complex cases. Served as a point of contact for problems, operations, and modifications to the systems. Thoroughly performed work and conscientious about attending to detail. Provided oral and/or written reports concerning findings, with recommendations for corrective action. Served as the Army's technical expert on laws, policies and procedures. Experienced utilizing Army regulations, congressionally mandated law, principles, and methods of military human resources management.

Reviewed transactions, utilizing resources and guidelines to complete or process documents and reports, or to determine their sufficiency, accuracy, and completeness. Performed complete review of records to ensure individual case files are adherent to military regulations. Advised manager on cases regarding AGR Accessions that impact the development of Army Talents. Contacted internal and external organizations to discuss administrative matters concerning program management issues and individual cases. Entered data in automated systems, retrieve data from various information sources, and prepare reports or briefings. Utilized automated system(s) supporting Military Personnel Programs; having the ability to retrieve data for studies, projects, and reports. Sufficient to properly refer management and service members for assistance and technical problem solving. Skill in applying fact finding and investigative techniques. Skills in office automation and the various office software programs. Experience integrating data from various types of software to produce final products which are accurate and meet the needs of the office. Interpreted personnel policies, standards, and guidelines to assist customers with questions. Ensured that all procedural and administrative tasks are performed for the timely and correct completion of actions. Applied principles, practices, and procedures involved in providing advisory services. Experience in identifying problems, reporting findings, making conclusions, and recommending corrective or appropriate action. Experience compiling statistics, analyzing data, and recommending the use of applicable software packages. Devised new methods of office automation support. Filled routine, priority, and validated requisitions while processing a variety of different personnel actions that affected the assignment process. Screened and selected/nominated Soldiers for broadening assignments to units such as Army Recruiting Command as Recruiters and other special duty assignments. Experience utilizing systems: Soldier Management System (SMS) and Personnel Electronic Records Management System (iPERMS). Analyzed and advised leaders/team on the effective utilization and assignments of Enlisted personnel. Processed a number of HR actions and the managed a variety of personnel programs. Shared information with co-workers to support a team environment. Reviewed changes in legislation, DoD, and higher level component policies and regulations. Provided information, data, interpretations, explanations, and/or analysis needed to fully respond to the inquiry. Received applications for assigned programs and reviewed for qualifications and requests additional information. Experience monitoring, administering, and managing programs, that includes AGR Accessions and Appointment Scroll management to provide direct support to members in the United States Army, with emphasis upon the United States Army Reserve. Acted as a liaison with a servicing organization and identified a need for and knows where or how to gather information; organizes and maintains information or information management systems. Made recommendations and developed implementing guidelines to meet the goals/priorities. Served as functional analyst responsible for participating in the planning, development, review, analysis, coordination or monitoring of the Army Reserve and Active professional development.

Compared information on applications with supporting documents and verified facts from military personnel records when available. Used computer software packages (i.e., Rumba/PERNET, PERMS, AORS, SMS, RDMS etc.) to produce reserve duty orders, amendments, revocations, and appointments letters. Assured proper security clearance and investigation had been initiated and the required forms had been acquired and followed through to completion. Determined applicant's qualification for action requested; composed reserve duty orders for officers under the voluntary reserve duty procurement programs and directed appointees from civilian status/other armed services. Prepared and provided technical advice of personnel actions understanding, following and interpreting HR methods, regulations, or principles. Experience in understanding the laws, rules, regulations, policies, procedure and precedents related to the Army Reserve personnel system. Initiated or responded to requests for factual data or documents relating to military personnel files, status or transactions, or to inquiries regarding regulatory requirements. Reviewed transactions, utilizing resources and guidelines to complete or process documents and reports, or to determine their sufficiency, accuracy, and completeness. Experience applying the principles, practices, and procedures involved in administering military personnel actions. Retrieved, interpreted and displayed data for use as a management information source. Acted as a liaison with a servicing organization and applied regulations, procedures and/or precedents to provide advice and solve specific problems. Completes assignments independently and kept supervisor informed of progress and potential controversies or problems. Implemented organizational policies and procedures regarding personnel management. Experience in career development of military officers. Served as functional analyst responsible for participating in the planning, development, review, analysis, coordination or monitoring of the Army Reserve and Active professional development.

Served as a key administrative support function for a diverse and dynamic engineering organization. Provided a variety of administrative, secretarial and office automation functions in support of the organization. Received visitors and incoming telephone calls. Typed letters, reports, and memorandums, congressional correspondence and routine documents. Reviewed outgoing correspondence for procedural and grammatical accuracy. Made travel arrangements for Branch Chief and staff members utilizing an electronic travel management system. Maintained organizational working files. Kept supervisor calendar, making appointments and establishing priorities. Utilized an electronic system for maintaining employee time and attendance records. Performed a full range of standard clerical duties in support of the branch. Served as the focal point for administrative policies and procedures; establishing administrative office procedures to ensure compliance with regulations for daily operations; utilized a variety of automated transmittal systems for labor purposes, government credit card purchases, travel orders, training request, purchase of office supplies, etc. and provided clerical administrative support in managing an organization with high visibility. Experience in understanding of personnel administrative concept and practices to recommend changes in internal administrative policies and procedures. Implemented organizational policies and procedures regarding personnel management. Experience in office automation applications to include communication packages, spreadsheets, word processing, graphics and data base management. Skilled in both written and oral communication. Acted as a liaison with a servicing organization. Researched new and innovative tools, programs, systems, software services and social media. Provided oral and/or written reports concerning findings, with recommendations for corrective action. Investigated and analyzes mishaps and contributing factors. Reviewed plans to ensure compliance with regulations.

Proficient in the use of Windows 7, Microsoft Office, Remedy Ticketing System, Active Directory, and the Command Prompt. Processed over 10,000 Remedy tickets in an 8 year period. Created a spreadsheet used to track the status of 2000+ user accounts which was then adapted by other organizations in the company. Decreased the number of tickets requiring tier II remediation by 40% over the first two years of being promoted to team leader. Managed 20 personnel in the successful running of an IT help desk over a 3 year period. Submitted comprehensive and timely reports to supervisor. Supervised, assembled, and repaired mobile communications equipment. Responsible for tracking and scheduling quality training for 100+ personnel. Maintained digital and hard copies of all training records for the company of 65 personnel. Oversaw all user accounts, assigned security rights, and provided desktop support. Accountable for over 1 million dollars of government communications equipment. Dramatically improved the relationship between military and civilian personnel resulting in increased productivity and customer satisfaction. Responsible for the maintenance of networks, hardware and software for the company. Proficient in supporting Microsoft Outlook, PC imaging, troubleshooting and basic installations. Managed communications equipment worth up to $750,000. SECRET security clearance with the US Government. Software skills include: Windows, Word, Excel, PowerPoint, E-mail and the Internet. Troubleshooted automated systems or hardware to diagnose malfunctions. Thorough when performing work and conscientious about attending to detail. Worked with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations is committed to providing quality products and services. Identified problems, determined accuracy and relevance of information, used sound judgment to generate and evaluate alternatives, and to make recommendations. Demonstrated proficiency in using computers for various applications. Experience entering and maintaining information into automated databases. Communicated orally and in writing in order to exchange information and provide assistance. Acted as a focal point for organizational computer related activities, provided guidance on technical aspects of computers and system use to organization users. Knowledge of data processing rules, operating procedures, and processing methods to perform a wide range of information processing, preparing, advising, assisting, and procedural problem-solving duties of computer systems. Recommended required hardware maintenance. Used system management tools to assure proper work methods were being followed to maximize operational efficiency. Experience investigating and resolving operational and equipment problems. Experience in planning, developing, implementing and maintaining automation security programs to ensure the confidentiality integrity, and availability of automated systems, networks and data/information spanning the implementation and maintenance phases within an Information Technology (IT) program. Well versed in accomplishing technical, analytical and advisory functions pertinent to the development of local policies, development of short/long-range IT planning, and associated processes covering the IT program. Operated network, data and/or voice systems; installing, configuring, and troubleshooting network and application server hardware, software or network equipment and recommended upgrades of network operations to upper management.

Prepared and reviewed military personnel actions. Performed administrative tasks, filing and data entry, and processing a variety of personnel. Assured files and records were established and maintained pertaining to personnel and administrative activities. Analyzed a variety of information sources for personnel requirements. Tracked and ensured all training requirements were met by the assigned date. Managed administrative functions and general tasks supporting the Personnel Officer. Executed standard telephone procedures and customer service etiquette. Responsible for tracking personnel movement in and out of the country. Prepared and reviewed reports pertaining to pay roll and performance evaluations. Ensuring written documents were formatted correctly with accurate spelling, punctuation, capitalization and grammar. Performed clerical duties such as answering telephones, sorting and distributing mail, sending E-mails, and filing. Educated associates on life insurance policies and assisted in evaluating and adjusting associate benefits. Processed and/or distributed various evaluations, awards, status adjustments, data/information requests, and key organizational reports. Provided administrative support in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents. Possessed customer service and business communication skills, analyzing and resolving routine problems. Utilized office automation to produce various documents and/or reports. Interpreted regulations and policies relative to administrative actions and support services. Utilized personal computer and standard office automation equipment to create, retrieve, print documents and to produce various correspondence and spreadsheets. Prepared and reviewed outgoing correspondence to ensure proper format and policy and procedural adherence. Interpreted and executed military concepts and principles. Performed data entry using office automation and experience generating reports and ensuring accuracy of data. Entered, uploaded, maintained, reviewed, and/or updated records. Submitted inquiries concerning pay and financial issues to a finance office and tracked it to ensure the inquiry had been completed. Recommended policy, regulatory, and procedural guidance for assigned personnel management programs. Prepared/ reviewed all human resource actions. Used automated systems to perform administrative duties such as preparing reports and timekeeping.