Shontrel Pigford

• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Updated personnel handbooks and individual records to keep filed accurate and detailed.
• Guided managers and supervisors on methods for conducting accurate job evaluations.

• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
• Conducted annual salary surveys and developed, analyzed and updated company salary budget.
• Documented business processes and analyzed procedures to align with changing business needs.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Incorporated employee feedback to improve processes and strategize long-term business plans.
• Conducted workplace compliance training to reduce liability risks and operate effectively.

Performs variety of tasks to support Residential Service Team

Coordinates workflow of all appropriate paperwork and phone calls regarding job proposals including confirmation calls.

Supports Manager while maintaining the mission, the beliefs and Vision of Carolina Air Conditioning

Oversee the appointment calendar for assigned area

Processed Customer's payments through financial institutions

Manages daily billing

Mail processing, scanning, file and copy

Assign Sales Leads to appropriate advisors to ensure timely responses to address client's needs.

Training New employees

Arrange the set-up of installation jobs and make outbound calls to schedule/confirm appointments

Delegate job duties to the Add On Replacement Team

Handle customer complaints, process orders, and provide information regarding products and services.

Book appointments for residential and commercial customers for HVAC and Plumbing

Routing calls using multi-line phone system