Shontrelle Green
customer service specialist
Manor,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Attendant caregiver
Kenderd home health
Austin, Tx
07.2021 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Assisted with meal planning to meet nutritional plans.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Make Ready Supervisor
GGG Makeready and detailed Cleaning Services
Austin, TX
02.2011 - Current
- GGG detailed cleaning/ make ready 3406 WICKHAM LN, Cleaned houses and detailed them thoroughly ,fixed fixtures and painted when needed
- Vacuumed, mopped, wiped walls, and made house up to living status, made house ready for customers to move in.
- I hired people to help with most task
- Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
- Delegated tasks to team members to manage timely project completion for each customer.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed team of employees, daily progress reports and overall project planning.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Explained goals and expectations required of trainees.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Janitor/ Telsa Contractor
controlled contamination services/ ABM
Austin, Tx
07.2020 - 01.2022
- Controlled contamination services/ abm
- Harold green st
- Visited job sites and reviewed renovation plans to ascertain projects.
- Established work, budgets and construction timelines to manage and plan projects.
- Managed projects with large labor, equipment and material budgets.
- Renovated and produced physical structures to meet timeline and budgetary constraints.
- Applied changes requested by designers, owners or inspectors to optimize work.
- Adhered to budget, schedule and building codes to execute projects on time and maintain site safety.
- Logged inventory to track supply counts, organize equipment and gather important materials.
- Minimized waste and negotiated supplier purchases to reduce expenses and maintain cost-effectiveness.
- Evaluated architectural plans and consulted with clients to define project scope and objectives.
- Reviewed engineering documentation to determine quality management policies, procedures and objectives.
- Worked independently and with other team members to decipher problems and create solutions.
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
- Met frequently with clients to gain understanding of goals and service needs.
- Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
- Worked with clients to review ideas from sketches to finalize concepts.
Warehouse worker
Darby Day Staffing
San Antonio, Tx
07.2019 - 08.2020
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Received deliveries, scanned packages and updated orders in internal database.
- Recognized defective material and reported issues to management.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Established and maintained good relations with customers, vendors and transport companies.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Filed requisitions for out of stock items and supplies.
- Packed boxes and stock using organizational guidelines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Used digital database to keep records of units and stock moved.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Food Preparation Worker
BANGERS RESTAURANT GROUP LLC ET, AL
AUSTIN, TX
02.2018 - 09.2018
- I made sausages from scratch
- I used a grounder to ground the meats up
- I used a mixer to mix the entire ingredient up well
- Practiced sanitation measure daily
- This kitchen had its own recipes we all followed daily
- I made spice kits for the meats by following direct recipes
- You had to be able to pick meats up to 45lbs
- Fill a daily log in of all meat and check temps
- Fill the skin with meats and begin the linking process.
CLOSING MANAGER/Key Holder
Honey Baked Ham
Austin, TX
10.2017 - 03.2018
- 183 research blvd
- I sold ham /Turkey and more to customers for the holidays
- I worked in a high-paced environment
- Had to be able to defuse problems and make the customer happy with our policy
- Check temperature, stock the store and have to be able to run the store
- I was in charge of the deposit
- I counted and checked each until before and after I close
- Logged every item in the computer .I had to interact with all types of people.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Collaborated with other managers to deliver consistent leadership across teams.
- Maintained consistent daily operations by establishing procedures and monitoring team performance.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Oversaw team of 20 associates expertly handling retail work.
- Led team meetings and one-on-one coaching sessions to continuously advance performance.
- Worked with processors and underwriters to complete necessary documents.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Coordinated closing schedules and completed post-close reviews.
- Hired, trained and guided closers to improve productivity and sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
Food Preparation Worker
University Of Texas At Austin
AUSTIN, TX
10.2017 - 02.2018
- I prep food for customers and U.T students along with assisting the chef with daily duties
- I prepared all breakfast foods daily
- Practice sanitation measures while handling foods, check temperature, record and log foods
- Kept operations area neat and orderly to minimize obstacles.
- Sorted and packaged products to prepare for processing or shipment.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Examined final products for conformance with quality and design standards.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Set up and operated production machinery according to company's specific standards and protocols.
- Unloaded and sorted products and transported items to proper locations.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Weighed and loaded orders according to project specifications.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Recorded inspection results after production runs.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Produced quality products by palletizing, packaging and assembling finished items.
- Met or exceeded target for on-time customer shipments.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Used hand trucks and forklifts to unload, load and transport items.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Used daily system logs to document production information, discussing issues with management.
Education
Alcohol certification TABC On The Fly -
04.2020
on the fly food handlers license -
04.2020
High School Diploma -
Learning Center Norwood Dr
08.2016
Certification Title Issuing Organization Completion Date Expiration -
Skills
- Time Management
- Verbal and Written Communications
- Call Center Operations
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Transaction Processing
- Customer Account Management
- Customer Data Confidentiality
- Order and Refund Processing
- Credit Card Payment Processing
- Multitasking and Prioritization
- Call Documentation
- Understanding Customer Needs
- Customer Retention Strategies
Timeline
Attendant caregiver
Kenderd home health
07.2021 - Current
Janitor/ Telsa Contractor
controlled contamination services/ ABM
07.2020 - 01.2022
Warehouse worker
Darby Day Staffing
07.2019 - 08.2020
Food Preparation Worker
BANGERS RESTAURANT GROUP LLC ET, AL
02.2018 - 09.2018
Food Preparation Worker
University Of Texas At Austin
10.2017 - 02.2018
CLOSING MANAGER/Key Holder
Honey Baked Ham
10.2017 - 03.2018
Make Ready Supervisor
GGG Makeready and detailed Cleaning Services
02.2011 - Current
Alcohol certification TABC On The Fly -
on the fly food handlers license -
High School Diploma -
Learning Center Norwood Dr
Certification Title Issuing Organization Completion Date Expiration -
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