Shontriel Gates
Harker Heights,TX
Summary
To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of which I am applying for.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ROI Solutions Inc.
04.2022 - 02.2023
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Managed a high-volume workload via email and answering customer telephone calls within a deadline-driven environment
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
Customer Service Representative
GC Services
06.2018 - 10.2019
- Attract potential customers by answering product and service questions
- Opens customer accounts by recording account information
- Maintain customer records by updating account information
- Resolves product and service problems by clarifying the customers complaint
- Maintains financial accounts by processing customer adjustments
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
Human Resources Specialist
United States Army
09.2014 - 11.2016
- Served as a Human Resource Specialist and assisted an organization comprising of over 1200 personnel and was accountable for their health, morale, and welfare to include family members
- Experienced in concentrated, fast paced, stressful and diverse work environments
- Supervised and oversaw the daily activities of maintaining and processing personnel records and actions for over 1200 service members
- Processed awards, promotions, demotions, and corrective actions
- Adept, skillful communicator who interacts well with all levels of staff and upper management
- Resolved patron problems
- Coached and mentored leaders using after action reviews in order to improve performance and organization productivity
- Maintained 100% accountability and trained junior employees to meet and exceed organization standards
Personal Care Assistant
TLC Home Health Inc.
11.2012 - 05.2014
- Home management task
- Prepare and serve simple
- Assist with bathing, dressing, and grooming
- Assist with toileting
- Provide routine skin care
Education
Bachelor of Science - Biology
Arizona State University
Tempe, AZ12.2023
Skills
- Account Updating
- Call Management
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Data Collection
- Data Entry
- Complaint Resolution
- Report Generation
- Microsoft Excel
- Reading Comprehension
- Problem Resolution
- Filing
- Documentation
- Account Management
Timeline
Customer Service Representative
ROI Solutions Inc.
04.2022 - 02.2023
Customer Service Representative
GC Services
06.2018 - 10.2019
Human Resources Specialist
United States Army
09.2014 - 11.2016
Personal Care Assistant
TLC Home Health Inc.
11.2012 - 05.2014
Bachelor of Science - Biology
Arizona State University
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