Shonyatta Jackson
Phenix City,AL
Summary
Dedicated, hardworking professional with extensive daily planning and operations experience.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
29
29
years of professional experience
Work History
Supervisor
Aramark-Columbus State University-Dining Services
10.2023 - Current
- Oversaw daily operations to ensure efficient workflow and adherence to organizational standards.
- Mentored team members, fostering professional development and enhancing performance capabilities.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Coordinated scheduling and resource allocation for optimal team productivity and project success.
- Developed and maintained strong relationships with stakeholders to align operational objectives with business goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Increased sales by 95%
Director of Operations
M-Squared Public Relations
01.2022 - 10.2023
- Streamlined operational processes to enhance efficiency across multiple departments.
- Executive Strategy Development
- Developed and monitored key performance indicators to drive operational excellence.
- Oversaw budget management, ensuring alignment with organizational goals and resource allocation.
- Market and Competitor Research
- Managed over 50 customer calls daily.
- Payroll and Revenue Management
- Facilitated training programs to elevate team skills and foster a culture of continuous improvement.
- Collaborated with stakeholders to refine operational strategies for enhanced productivity and quality.
- Analyzed market trends to inform decision-making and adapt operational strategies accordingly.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Director of Patient Services
HHS Corporation
01.2020 - 02.2022
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
- Worked with qualified chef to diversify menu with new offerings.
- Set schedules for 45 staff by planning and designating shifts and hours.
- Hired and managed all kitchen staff.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to patient satisfaction.
Dietary Manager
Spring Harbor At Green Island
02.2016 - 01.2020
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Monitored production to check safety, standardized production and appropriate portioning.
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
- Assisted patients with completion of menus appropriate for specific dietary requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Oversaw food preparation and monitored safety protocols.
- Checked and tested foods to verify quality and temperature.
- Increased residents food quality by 90%.
Assistant Kitchen Manager
Health South Rehab Hospital
03.2016 - 01.2020
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Updated daily logs, checked in deliveries and submitted weekly reports.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
- Followed standard recipes, menus and apportions according to established standards.
- Quickly and accurately served specific meals to patients with special dietary needs.
- Elevated food quality scores by 92%.
Patient Care Tech/ Admistrative Assistant
DaVita Dialysis
03.1997 - 03.2016
- Created detailed expense reports and requests for capital expenditures.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Helped distribute employee notices and mail around the office.
- Organized all new hire, security and temporary paperwork.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained a clean, healthy and safe environment.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Scheduled and accompanied clients to medical appointments.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Obtained information about clients\' medical history, drug history, complaints and allergies.
- Tested and recorded blood glucose levels.
- Changed sterile dressings.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Assisted with patient transfer and ambulation.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Increased patients longevity by 60% with diet education.
Education
Associate of Science - Certified Dietary Managers Program
University of Florida
Gainesville, FLHemoDialysis Technician/ Patient Care Technician - Obtained Certification (Adult & Child)
Medical College of Georgia
Atlanta, GAA.A Culinary Arts/ Food Distribution & Catering Certification - Culinary Arts/ Business Management
Southern Crescent Technical College
Griffin, GA2014
Skills
- Quick learner
- Strong client relations
- Efficient and reliable team player
- Filing and data archiving
- Strong work ethic
- Critical thinking
- Attention to detail
- Natural leader
- Highly organized
- Professional and mature
Timeline
Supervisor
Aramark-Columbus State University-Dining Services
10.2023 - Current
Director of Operations
M-Squared Public Relations
01.2022 - 10.2023
Director of Patient Services
HHS Corporation
01.2020 - 02.2022
Assistant Kitchen Manager
Health South Rehab Hospital
03.2016 - 01.2020
Dietary Manager
Spring Harbor At Green Island
02.2016 - 01.2020
Patient Care Tech/ Admistrative Assistant
DaVita Dialysis
03.1997 - 03.2016
A.A Culinary Arts/ Food Distribution & Catering Certification - Culinary Arts/ Business Management
Southern Crescent Technical College
Associate of Science - Certified Dietary Managers Program
University of Florida
HemoDialysis Technician/ Patient Care Technician - Obtained Certification (Adult & Child)
Medical College of Georgia