Shoran Seymour
Lauderhill,FL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
2013
2013
years of post-secondary education
Work History
Marketing Associate
Holiday Network Group
Miami, Florida
08.2025 - Current
- Developed engaging marketing materials for promotional campaigns and events.
- Analyzed customer feedback to refine marketing approaches and improve outreach efforts.
- Supported marketing team in developing promotional strategies and targeted campaigns.
- Assisted with the development of promotional materials, such as brochures and flyers.
- Developed and maintained relationships with external vendors and agencies.
Front Desk Agent
Red Carpet inn
Dania Beach
03.2025 - Current
- Greeted guests warmly and provided excellent customer service at the front desk.
- Managed check-ins and check-outs efficiently for incoming and departing guests.
- Handled guest inquiries and resolved issues promptly, ensuring satisfaction.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
- Processed payments and managed cash transactions securely at front desk.
- Assisted with scheduling wake-up calls and transportation services for guests.
- Collaborated with team members to enhance overall guest experience consistently.
- Managed cash drawer responsibly throughout shift.
- Assisted guests at check-in, providing information on various services within hotel.
- Computed bills, collected payments and made change for guests.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Server
Margaritaville
Hollywood, Florida
01.2025 - 06.2025
- Provided exceptional customer service in a vibrant dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders and ensured accuracy throughout service.
- Assisted in training new servers on restaurant procedures.
- Handled cash and processed payments efficiently at the register.
- Resolved customer complaints with professionalism and care.
- Ensured that each guest was served courteously, quickly, and efficiently.
Team Leader
Club WYNDHAM
Pompano Beach, Florida
01.2024 - 12.2024
- Coordinated team schedules to ensure efficient operations and service delivery.
- Facilitated training sessions for new team members to enhance skill development.
- Assisted in implementing customer service strategies to improve guest satisfaction.
- Communicated effectively with team members to promote collaboration and unity.
- Monitored daily operations, ensuring compliance with company policies and standards.
- Resolved guest inquiries promptly to maintain a positive experience at the resort.
Night Auditor
Rodeway Inn suites
Dania Beach, Florida
03.2023 - 01.2024
- Managed front desk operations during night shifts at a hospitality establishment.
- Processed guest check-ins and check-outs efficiently and accurately.
- Addressed guest inquiries and resolved concerns to ensure customer satisfaction.
- Maintained accurate records of room availability and reservations throughout the night.
- Conducted security checks of the property to ensure guest safety and compliance.
Education
Jack Hayward High School
Bahamas Skills
- Marketing strategy
- Content creation
- Data analysis
- Market research
- Customer relationship management
- Team collaboration
- Problem solving
Languages
English
Full Professional
Timeline
Marketing Associate
Holiday Network Group
08.2025 - Current
Front Desk Agent
Red Carpet inn
03.2025 - Current
Server
Margaritaville
01.2025 - 06.2025
Team Leader
Club WYNDHAM
01.2024 - 12.2024
Night Auditor
Rodeway Inn suites
03.2023 - 01.2024
Jack Hayward High School