Summary
Overview
Work History
Education
Skills
Timeline
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Shoranda Ifill

Griffin,GA

Summary

Dynamic and detail-oriented professional with extensive experience at Standard Motor Products, Inc. Proven track record in shipping and receiving, achieving consistent on-time deliveries while enhancing warehouse organization. Skilled in data entry and problem-solving, with a commitment to safety compliance and quality assurance, driving operational excellence in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Packing, Shipping, and Receiving Assembler

Standard Motor Products, Inc.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
  • Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
  • Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
  • Collaborated with team members to meet daily production targets while maintaining high-quality standards.
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
  • Initiated proof of delivery documents to trace lost shipments.
  • Maximized warehouse space utilization, reorganizing storage areas for optimal product accessibility.
  • Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
  • Recorded shipment data such as weight and discrepancies using Software.
  • Achieved consistent on-time deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
  • Assisted in training new team members, sharing best practices for packing, shipping, and receiving processes to foster a culture of excellence among colleagues.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Conducted research to address shipping errors and packaging mistakes.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.

Executive Assistant

Katmai Government Services
12.2022 - 09.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
  • Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Managed customer accounts and invoicing.
  • Tracked and monitored vehicle performance and maintenance.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Executive Administrative Assistant

Cox Communications
11.2022 - 09.2023
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and handled calenders for senior leadership.
  • Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
  • Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
  • Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
  • Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
  • Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
  • Implemented updated policies and practices for organization and monitored effect.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
  • Streamlined office operations by implementing efficient filing systems and managing executive calendars.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
  • Coordinated staff training programs, improving overall efficiency within the company through skill development.
  • Used software to coordinate meetings, appointments, and tasks senior executives.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Handled confidential and sensitive information with discretion and tact.
  • Increased productivity with the implementation of digital tools for document management and collaboration.
  • Filed paperwork and organized computer-based information.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Facilitated training and onboarding for incoming office staff.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated and maintained confidential databases and records.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Screened personal and business calls and directed to appropriate party.
  • Created and managed office systems to efficiently deal with documentation.
  • Took notes and dictation at meetings.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Wrote reports, executive summaries and newsletters.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Promoted team productivity by keeping supplies organized and well-stocked.

Medical Records Clerk

Medisas
06.2021 - 09.2022
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Responded to patient inquiries to provide information and details of medical records.
  • Supported medical staff by providing organized and accurate medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
  • Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
  • Maintained accuracy in electronic health records, ensuring compliance with healthcare regulations.
  • Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
  • Enhanced data security by implementing updated confidentiality protocols.
  • Improved patient satisfaction by quickly addressing requests for medical information.
  • Contributed to team meetings with suggestions for process improvements, leading to more efficient operations.
  • Updated patient records with new information to keep data current and accurate.
  • Assisted in transition to new electronic health record system, minimizing disruptions in access.
  • Managed record retention schedules, ensuring legal compliance and efficient use of storage space.
  • Organized storage of physical records, optimizing space utilization and accessibility.
  • Input data into computer programs and filing systems.
  • Tracked and monitored requests for medical records release.
  • Verified accuracy of patient information in medical records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Processed and tracked requests for medical records from external organizations.
  • Scanned and uploaded medical records into electronic medical records system.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Researched and resolved medical record discrepancies.
  • Identified new methods to optimize medical records management.
  • Assisted in preparation of medical reports for external parties.

Dispatcher

XPO Logistics
04.2018 - 09.2019
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
  • Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Managed customer accounts and invoicing.
  • Tracked and monitored vehicle performance and maintenance.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Education

Bachelor Of Arts - Health Administration

Harrison Business College
Indianapolis, IN
03.2015

Skills

  • Package handling
  • Product assembly
  • Workplace cleanliness
  • Stock replenishment
  • Warehouse organization
  • Maintaining equipment
  • Time management
  • Warehouse safety
  • Packing equipment operation
  • Shipping and receiving
  • Records management
  • US Driver's license
  • Shipment tracking
  • Shipping documentation
  • Verbal and written communication
  • Data entry
  • Task prioritization
  • Order logging
  • Shipment coding
  • Barcode scanning
  • Order checking
  • Inventory counts
  • Package labeling
  • Warehouse management
  • Problem-solving
  • Safety compliance
  • Critical thinking
  • Route planning
  • Quality assurance

Timeline

Executive Assistant

Katmai Government Services
12.2022 - 09.2025

Executive Administrative Assistant

Cox Communications
11.2022 - 09.2023

Medical Records Clerk

Medisas
06.2021 - 09.2022

Dispatcher

XPO Logistics
04.2018 - 09.2019

Packing, Shipping, and Receiving Assembler

Standard Motor Products, Inc.

Bachelor Of Arts - Health Administration

Harrison Business College

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Shoranda Ifill