Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shornet Johnson-Stoddart

Somerset

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Dietary Server

Stein Assisted Living
08.2024 - Current
  • Provide dining service to residents and maintain proper dining room setup
  • Assist in special events and ensure cleanliness and readiness of the dining area
  • Monitor and maintain tabletop inventories and handle food and beverages in accordance with sanitary standards
  • Ensure compliance with federal, state, and local food service regulations.

Financial Advisor

Sagicor Life Jamaica
06.2018 - 06.2023
  • Created financial plans using life insurance products to meet clients’ goals
  • Conducted prospecting, cold calls, and identified client needs to provide recommendations
  • Tracked and monitored clients’ financial portfolios, ensuring strong client relationships
  • Sought new business opportunities and adhered to underwriting requirements and company policies.
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.
  • Ensured compliance with industry regulations and company policies while serving clients'' best interests.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
  • Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
  • Assisted clients in achieving their financial objectives by recommending appropriate insurance coverages.

Finance and Accounting Specialist

Wilson Consulting Group
03.2023 - 05.2023
  • Reviewed and approved employee and contractor timesheets
  • Prepared and analyzed account records and financial statements for accuracy and compliance
  • Received and processed all payments; reported financial status to management
  • Followed up on outstanding payments and matched order forms with invoices.
  • Reduced month-end closing timeframes by implementing automated reconciliation tools.
  • Assisted in annual budget preparation by analyzing historical data trends, enabling more accurate projections for future expenses and revenues.
  • Optimized working capital management by closely monitoring inventory levels and negotiating favorable payment terms with suppliers.
  • Enhanced financial reporting accuracy by streamlining accounting processes and procedures.

Cashier / Telephone Operator

Stewarts Auto Sales Ltd
03.2012 - 06.2018
  • Managed cash handling and prepared daily sales reports
  • Processed transactions via debit, credit, cash, and checks for vehicle sales and services
  • Answered and directed telephone calls and assisted with financial audits as needed.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Accent Marketing- Paula Young & Especially Yours
01.2010 - 03.2012
  • Treat every customer with courtesy and maintain a positive demeanor on all calls
  • Stay knowledgeable about company products and services to assist customers effectively
  • Identify and generate leads, converting prospects into customers
  • Engage with new and existing customers to assess their needs and provide tailored solutions
  • Highlight product features that address customer challenges
  • Answer customer inquiries and provide information on procedures and services
  • Make outgoing calls to confirm appointments and follow up as needed
  • Book appointments accurately and manage incoming requests efficiently
  • Maintain excellent written and verbal communication
  • Escalate issues to supervisors when necessary
  • Adapt to evolving guidelines and educate clients on services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Accounts Payable Clerk

Mitchells Auto Sales Ltd
01.2009 - 01.2010
  • Reviewed and processed vendor invoices, matching them with purchase orders
  • Scheduled and prepared payments through various methods, including checks, electronic transfers, and credit cards
  • Managed vendor inquiries and resolved payment discrepancies
  • Maintained organized records and assisted with financial audits.

Customer Service Representative

E-Services – Target
01.2009 - 01.2010
  • Respond to all incoming calls accurately and in a timely manner
  • Assist customers in navigating and utilizing the company’s website
  • Process sales transactions using customers' credit or debit card information
  • Provide customers with delivery information
  • Help customers resolve technical issues related to the company’s products.

Education

Certificate - Financial Advisory

College of Insurance and Professional Studies
06.2018

Bachelor of Science - Business Administration

University College of The Caribbean
Kingston, Jamaica
06.2015

Skills

    Punctuality

    Verbal Communication

    Exceptional customer service

    Guest Engagement

    Relationship Management

    Performance Improvement

    Sales expertise

    Sales Techniques

Timeline

Dietary Server

Stein Assisted Living
08.2024 - Current

Finance and Accounting Specialist

Wilson Consulting Group
03.2023 - 05.2023

Financial Advisor

Sagicor Life Jamaica
06.2018 - 06.2023

Cashier / Telephone Operator

Stewarts Auto Sales Ltd
03.2012 - 06.2018

Customer Service Representative

Accent Marketing- Paula Young & Especially Yours
01.2010 - 03.2012

Accounts Payable Clerk

Mitchells Auto Sales Ltd
01.2009 - 01.2010

Customer Service Representative

E-Services – Target
01.2009 - 01.2010

Certificate - Financial Advisory

College of Insurance and Professional Studies

Bachelor of Science - Business Administration

University College of The Caribbean

Similar Profiles

CREATE PROFILE
Shornet Johnson-Stoddart