Shorouk Tahboub

• Improved student engagement by incorporating hands-on activities and visual aids into lessons.
• Actively participated in professional development workshops to stay current on educational trends and improve teaching techniques.
• Designed assessments that measured student progress towards meeting curriculum goals, informing future instructional decisions.
• Served as a mentor for new teachers, sharing best practices and offering guidance in classroom management techniques.
• Monitored students' academic, social, and emotional progress and recorded in individual files.

• Established positive communication with parents in daily conversation and formal conferences.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Applied play-based strategies to provide diverse approaches to learning.
• Educated students in foundational concepts such as shapes, numbers, and letters.
• Addressed behavioral and learning issues with parents and daycare management.
• Established positive relationships with students and families.
• Guided students to develop social, emotional and physical skills.
• Planned and executed activities to stimulate physical, social and intellectual growth.
• Organized and supervised large and small group activities.
• Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
• Developed innovative activities to engage young children in learning process.
• Supported students in developing self-esteem and self-confidence.
• Organized activities to teach preschool children foundational learning skills such as letters and numbers.
• Developed and implemented behavior management plans.

• Responded to inquiries from callers seeking information.
• Managed and maintained file system covering expenses, reports and support documentation.

. Managed money market operations, forex , cash letters and capital market operations .

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Completed data entry to record call notes, suggestions and questions.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.

• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.