Ta’naija Robinson
Orlando
Summary
Dynamic professional with a proven track record at McDonald's, excelling in customer service and conflict resolution. Recognized for enhancing team performance through effective communication and strategic task delegation. Committed to maintaining high-quality standards and fostering positive employee relations, resulting in improved workflow and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member Team Leader
McDonald's
Orlando
10.2022 - Current
- Managed employee requests, issues and conflicts.
- Established effective communication channels between management staff and crew members.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
- Monitored team member performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner with empathy and understanding.
Sales Associate
Beauty Master
Orlando
01.2023 - 03.2024
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled returns and exchanges according to company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cleaned shelves, counters and tables to maintain organized store.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Answered store and merchandise questions and led customers to wanted items.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Maynard Evan’s High School
Orlando, FL05-2024
Skills
- Customer service
- Effective communication
- Conflict resolution
- Product restocking
Timeline
Sales Associate
Beauty Master
01.2023 - 03.2024
Crew Member Team Leader
McDonald's
10.2022 - Current
High School Diploma -
Maynard Evan’s High School