Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Shoshana Dessler

Shoshana Dessler

Cleveland Heights,OH

Summary

Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.

Seasoned Travel Consultant with a background in crafting tailor-made itineraries and providing top-notch travel advice. Possess strong knowledge of global destinations, tourism trends, and travel systems. Known for exceptional customer service skills, attention to detail, and ability to solve complex travel issues. Significant contributions made in previous roles include enhancing client satisfaction and streamlining booking processes.

Overview

9
9
years of professional experience

Work History

Travel Consultant

Self Employed Web
Cleveland, Ohio
01.2022 - Current
  • Updated corporate traveler profiles with current information for optimal recordkeeping.
  • Responded promptly to clients regarding visa, passport and security inquiries.
  • Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
  • Conversed with customers to determine destination, mode of transportation and accommodations.
  • Processed credit and debit payments and handled confidential information with discretion.
  • Created and distributed travel brochures and newsletters to inform clients of special promotions.
  • Provided customers with detailed information about travel destinations and packages.
  • Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Helped clients achieve lowest fairs fares and minimize risks of penalties.
  • Resolved any issues related to travel plans and services.
  • Provided support during pre-trip preparations such as visa applications.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Coordinated ground transportation to and from accommodations for clients.
  • Prepared itineraries to deliver travel arrangements to clients.
  • Searched and confirmed travel reservations for customers.
  • Organized group travel arrangements, coordinating logistics for seamless travel experiences.
  • Booked transportation and hotel reservations using computer or telephone.
  • Utilized GDS systems efficiently for booking and confirming travel plans.
  • Developed customized travel plans to meet customer needs and preferences.

Executive Director

Israel Medical Fund
Solon, Ohio
08.2016 - 04.2025
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
  • Authored reports outlining progress on projects or initiatives for senior leadership review.
  • Determined methods and procedures for staffing requirements and allotment of funds to various departments and projects.
  • Secured funding from public and private sources through grant writing activities or other fundraising efforts.
  • Drove revenue by cultivating successful client relations.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Led strategic planning and execution to enhance profitability and company growth.

Education

Bachelor of Arts - International Relations, History

Cleveland State University
Cleveland, OH

Skills

  • Research skills
  • Data analysis
  • Policy writing
  • Customer management
  • Effective communication
  • Problem solving
  • Critical thinking
  • Client retention strategies
  • Time management
  • Travel packages
  • Multitasking
  • Flight booking
  • Overseas tours
  • Ground transportation planning
  • Hotel reservations
  • Relationship management
  • Tour planning
  • Adaptability and flexibility
  • Advanced itinerary planning
  • Decision-making
  • Organizational skills
  • Corporate travel
  • Tour preparation
  • Luxury travel
  • Itineraries
  • Sales expertise
  • Travel arrangements
  • Data confidentiality
  • Relationship building
  • Travel research
  • Adaptability
  • Intuit quickbooks
  • Hospitality and accommodation
  • Visa procedures
  • Insurance arrangement
  • Customer survey creation
  • Client amenities
  • Client networking
  • Customs and immigration policies
  • Trip planning
  • Travel destination advice
  • Customs requirements
  • Strong communication skills

Languages

English
Native/ Bilingual
Hebrew
Professional
German
Elementary
Spanish
Elementary

Timeline

Travel Consultant

Self Employed Web
01.2022 - Current

Executive Director

Israel Medical Fund
08.2016 - 04.2025

Bachelor of Arts - International Relations, History

Cleveland State University

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