Shoshana Osborne
Newport News,VA
Summary
Detail-oriented professional with a bachelor's degree in psychology and experience in human services, benefits administration, and juvenile justice. Skilled in conducting interviews, reviewing documentation, and analyzing complex cases. Strong communication and case management abilities, with a passion for civil rights and social justice. Adept at working independently and collaboratively to ensure fairness and due process in investigations.
Overview
6
6
years of professional experience
Work History
Benefit Programs Specialist
Department of Human Services
Newport News, VA
02.2024 - Current
- Conduct case evaluations, and determine eligibility for public assistance programs.
- Review documentation and interview clients to assess needs and compliance with program guidelines.
- Maintain accurate case records, and ensure adherence to state and federal regulations.
Mental Health Case Manager/Skill Builder
New Life, LLC
Newport News, VA
08.2023 - 02.2024
- Assisted clients with developing coping skills and strategies to improve daily functioning.
- Coordinated with service providers to develop individualized treatment plans that addressed the needs of each client.
- Compiled detailed case management reports outlining interactions with clients, development of service plans, treatments administered, and milestones reached.
Case Manager Intern
Newport News Department of Juvenile Services
Newport News, VA
05.2019 - 09.2020
- Worked with the Post-Disposition Coordinator and assisted detention staff in facilitating groups, documentation, and counseling among juvenile offenders.
- Maintained accurate records on all client interactions and progress notes.
- Analyzed legal processes impacting young offenders.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA05-2018
Master of Science - Forensic Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Case investigation and analysis
- Interviewing and documentation
- Strong verbal and written communication
- Time management and organization
- Collaboration and teamwork
Timeline
Benefit Programs Specialist
Department of Human Services
02.2024 - Current
Mental Health Case Manager/Skill Builder
New Life, LLC
08.2023 - 02.2024
Case Manager Intern
Newport News Department of Juvenile Services
05.2019 - 09.2020
Bachelor of Science - Psychology
Virginia Commonwealth University
Master of Science - Forensic Psychology
Southern New Hampshire University
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