Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shoshana Romanoff

Worcester,MA

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with an upbeat, positive attitude, and proven skills in establishing rapport with clients and patients. Motivated to maintain customer satisfaction, and contribute to company success. Specialize in quality, speed, and process. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing as a whole and within the business.

Overview

12
12
years of professional experience

Work History

Surgical Admin

Umass Memorial Medical Group
Worcester, MA
04.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Created and managed surgical schedules for multiple surgeons.
  • Organized follow-up appointments and post-operative appointments for patients.
  • Managed communication between surgeons, patients, and medical staff efficiently.
  • Coordinated patient scheduling for surgical procedures across multiple specialties.
  • Answering the phones in a timely manner.
  • Facilitated insurance authorization processes for scheduled surgeries seamlessly.
  • Scheduling any imaging patients may need prior to seeing the surgeon.

Customer Service Representative

Fisher Insurance Agency, Inc.
Milford, MA
01.2017 - 03.2025
  • Gathered all information from clients, put together applications, and set up quotes in our system for the producer to review.
  • Documented conversations with customers to track requests, problems, and solutions.
  • Set up and activated customer accounts.
  • Take any type of payments.
  • Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Invoice changes on accounts, commission, and any new business.
  • Answer emails in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs, and accurately input information into electronic systems.
  • Consulted with customers to determine the best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.

Customer Service Representative

AutoMax Preowned
Framingham, MA
12.2015 - 07.2016
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Scheduled appointments for our sale reps.
  • Received and processed cash and credit payments.

Sales Associate

Bob's Stores
Shrewsbury, MA
11.2013 - 01.2016
  • Verified that all customers received receipts.
  • Set up and activated customer accounts.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Hostess

Kennedy's Pub
Marlboro, MA
03.2015 - 12.2015
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Answered telephone to provide establishment information and take party reservations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and answer service questions.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Notified servers after seating parties in section for prompt service.

Education

High School Diploma -

Shrewsbury High School
Shrewsbury, MA
06.2016

Skills

  • Microsoft Office expertise
  • Credit card payment processing
  • High-energy attitude
  • Problem-solving abilities
  • Customer relations
  • Call center experience
  • Sales expertise
  • Active listening
  • Retail sales customer service
  • Hard-working
  • Telecommunication skills
  • Follow thru on assignments
  • Strong computer skills
  • Surgical scheduling
  • Insurance authorization
  • Imaging coordination
  • Time management
  • Data entry

References

References available upon request.

Timeline

Surgical Admin

Umass Memorial Medical Group
04.2025 - Current

Customer Service Representative

Fisher Insurance Agency, Inc.
01.2017 - 03.2025

Customer Service Representative

AutoMax Preowned
12.2015 - 07.2016

Hostess

Kennedy's Pub
03.2015 - 12.2015

Sales Associate

Bob's Stores
11.2013 - 01.2016

High School Diploma -

Shrewsbury High School

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