Shoshana Smith
Summary
Accomplished Director of Operations at Savior's Place Academy, adept in strategic planning and complex problem-solving, significantly enhancing operational efficiency. Expert in staff management and mentoring, demonstrated through seamless coordination of tasks and fostering team growth. Proven track record in implementing effective processes, achieving notable improvements in productivity and team performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Acting Supervisor/Transportation Security Officer
Geo Group Inc
11.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership skills in problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Transport DHS detainees to and from various detention facilities, as well as personal medical appointments.
- Conduct pre-trip and post-trip inspections of all vehicles operated.
Transportation Security Officer
Akima Global Services
04.2020 - 11.2020
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Conducted regular patrols of key areas to spot and control security concerns.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Managed access control points strategically located throughout the transportation department, limiting unauthorized entry.
- Transport DHS detainee to and from personal appointments.
Director of Operations
Savior's Place Academy
03.2015 - 01.2019
- Oversaw daily operations of over 25 Pre-K students and 5 teachers, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Police Detective/Police Officer, Uniformed Road Patrol
Fort Myers Police Department
01.2007 - 03.2015
- Assisted victims of crimes by providing resources for support services and ensuring their rights were protected throughout the investigation process.
- Interrogated suspects using appropriate interview techniques to obtain crucial information for case resolution.
- Solved complex criminal cases by conducting thorough investigations and utilizing critical thinking skills.
- Collaborated with federal agencies on high-profile cases, resulting in successful arrests and convictions of dangerous criminals.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Managed confidential informants effectively to gather valuable intelligence on criminal activities within the community.
- Prepared comprehensive reports detailing investigative findings, supporting effective prosecutorial efforts in court cases.
- Conducted surveillance operations for intelligence gathering, leading to successful apprehension of suspects.
- Testified in court proceedings as an expert witness, providing accurate and detailed accounts of investigations conducted.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
Education
Law Enforcement Certification - Criminal Justice
Southwest Florida Academy
Fort Myers, FL06.2007
High School Diploma -
Penn Foster Career School
Scranton, PA01.2007
Skills
- Strong Leadership Skills
- Goal-Oriented
- Ability to think strategically
- Good organizational skill
- Enthusiasm, patient, understanding and the ability to motivate others
- Ability to multitask and work effectively in fast pace environment under pressure or stress
- Ability to apply highly technical knowledge in solving complex problem
- Proficient in Microsoft software application (eg Word, Powerpoint, Excel)
Certification
Class B" CDL with passenger endorsement
D&G Licenses
Interview and Interrogation
Critical Thinking
Homicide Investigation
Timeline
Acting Supervisor/Transportation Security Officer
Geo Group Inc
11.2020 - Current
Transportation Security Officer
Akima Global Services
04.2020 - 11.2020
Director of Operations
Savior's Place Academy
03.2015 - 01.2019
Police Detective/Police Officer, Uniformed Road Patrol
Fort Myers Police Department
01.2007 - 03.2015
Law Enforcement Certification - Criminal Justice
Southwest Florida Academy
High School Diploma -
Penn Foster Career School
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