Shoshana Salb

• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Contacted customers to assess satisfaction and current needs.
• Assisted clients in navigating complex financial and legal processes to reduce risks.
• Kept detailed records of customer interactions for optimal traceability.
• Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
• Analyzed accounts for delinquencies and other ongoing issues.
• Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.

Helped manage a tremendous non for profit organization that designs, produces and provides below cost clothing and shoes to people of need

• Developed individualized learning plans for each student to address specific areas of need and foster improvement.
• Established strong rapport with students through empathetic listening and clear communication, fostering trust and open dialogue about academic challenges.
• Enhanced parent-teacher communication by providing regular updates on student progress, challenges, and successes.
• Established a supportive learning environment that encouraged students to take risks and ask questions during lessons.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Assisted struggling students through targeted interventions, leading to increased academic success.
• Created and implemented activities to foster critical thinking skills of students.

• Developed tailored IEPs to enhance academic success and personal growth for students.
• Created and managed IEPs defining learning objectives and educational strategies.
• Implemented differentiated instruction to foster a positive learning environment for diverse learners.
• Modified general education curriculum using various instructional techniques and technologies.
• Developed collaborative partnerships with general education teachers, working together to create inclusive classrooms that met the needs of all learners.

• Managed classroom activities, addressing assignments and student needs effectively.
• Oversaw daily discipline and classroom management to support learning initiatives.
• Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
• Took charge of recordkeeping to ensure accurate tracking of student progress.
• Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
• Promoted a growth mindset among students, encouraging perseverance in the face of challenging tasks or setbacks.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.