Summary
Overview
Work History
Education
Skills
Timeline
Barista

Shoshanah Wagner

Chandler,Arizona

Summary

Energetic Food and Beverage Server with 4+ years of service industry success combined with consistently positive patron feedback. Observes all food handling safety and sanitation requirements and proactively checks on table needs to foster continuous satisfaction. Diligently monitors food quality and supports bussers and hostesses during high-volume shifts.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
Scottsdale, Arizona
12.2021 - 04.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages
  • Memorized recipes for specialty coffee beverages and seasonal offerings

Food and Cocktail Server

Casino Arizona
Scottsdale, Arizona
03.2019 - 07.2021
  • Greeted all guests with smile and friendly greeting
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request
  • Entered orders, delivered food and beverages, and processed payments
  • Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmission to kitchen staff
  • Handled cash and credit card transactions accurately, maintaining knowledge of accepted payment methods
  • Recommended wine pairings for meat, fish, and pasta dishes
  • Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.

Server

Junction Restaurant
Chinle, Arizona
07.2018 - 12.2018
  • Greeted guests promptly, shared daily specials, and offer superior service
  • Fostered fun atmosphere and family-style work environment
  • Restocked stations regularly to help team stay efficient and meet customers' needs
  • Used POS system to accurately input orders
  • Engaged customers in friendly conversation to build connections and increase satisfaction
  • Maintained cleanliness of guest and work areas
  • Increased sales significantly by upselling higher-end products to customers

Server

Denny's
Chinle, Arizona
12.2017 - 07.2018
  • Provides excellent customer services
  • Assisted guests with making menu choices
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Used POS system to accurately input orders
  • Upheld high sanitation and safety standards while delivering and serving food.
  • Explained menu items and suggested appropriate options for food allergy concerns

Education

Associate of Arts - Dietetics & Pre-Nutrition

Mesa Community College
Mesa, Arizona
05.2023

High School Diploma -

Chinle High School
Chinle, Arizona
05.2013

Skills

  • Dining Room Cleaning and Upkeep
  • Transactions and Cash Handling
  • Special Requests and Substitutions
  • High-Volume Dining

Timeline

Barista

Starbucks
12.2021 - 04.2022

Food and Cocktail Server

Casino Arizona
03.2019 - 07.2021

Server

Junction Restaurant
07.2018 - 12.2018

Server

Denny's
12.2017 - 07.2018

Associate of Arts - Dietetics & Pre-Nutrition

Mesa Community College

High School Diploma -

Chinle High School

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Shoshanah Wagner