Shoshanna Warner
Florence,OR
Summary
Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in support of desktop applications. Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dependable D.S.S with two years of helpdesk experience. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Division Support Specialist
Senior And Disability Services
Florence, OR
05.2022 - Current
- Documented customer interactions and contact information into company database.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Home Care Worker
Senior And Disability Services
Florence, OR
10.2012 - 05.2022
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, transferring and ambulation.
- Performed light housekeeping tasks such as laundry, vacuuming and dusting.
- Prepared meals according to dietary guidelines and client preferences.
- Monitored vital signs and reported any changes in health status to supervisor or physician.
- Accompanied clients on errands and medical appointments.
- Prompted clients to take medications as prescribed by their doctor.
- Maintained accurate records regarding services provided, changes in client condition or family concerns.
- Provided emotional support for the client's family members during difficult times.
- Collaborated with other health care professionals to ensure optimal patient care was delivered.
- Observed safety precautions when providing personal care assistance.
- Demonstrated excellent communication skills when interacting with clients, families and other healthcare professionals.
- Assessed physical environment for potential safety hazards and took corrective action as needed.
- Provided transportation for shopping trips or outings as requested by the client.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Followed care plan and directions to administer medications.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Followed safe lifting and transferring techniques to transport residents.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Education
High School Diploma -
Churchill High School
Eugene, OR05-1991
Skills
- Customer Relationship Management
- Call Management
- Recordkeeping skills
- Support Services
- Application support
Affiliations
Hobby Farm
Gardening
Antiquing
Timeline
Division Support Specialist
Senior And Disability Services
05.2022 - Current
Home Care Worker
Senior And Disability Services
10.2012 - 05.2022
High School Diploma -
Churchill High School
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